Smart Serve Safe and Legal Practices

Question 1

Under Ontario's Liquor Licence Act, what are the standard hours during which alcohol can be legally served in a licensed establishment?

Accepted Answer

11:00 AM to 2:00 AM

Answer

6:00 AM to 11:00 PM

Answer

9:00 AM to 2:00 AM

Answer

All hours if the licence permits

Question 2

What does 'duty of care' mean for a licensed establishment under Ontario law?

Accepted Answer

The legal obligation to take reasonable steps to prevent foreseeable harm to patrons and the public

Answer

The obligation to clean the establishment to health code standards

Answer

A requirement to provide medical assistance in all emergencies

Answer

The duty to train staff in first aid

Question 3

What is the legal consequence of selling alcohol to a person under 19 in Ontario?

Accepted Answer

Fines, possible criminal charges, and risk of licence suspension or revocation

Answer

A written warning from the AGCO on the first offence

Answer

A mandatory refresher training for the server only

Answer

Temporary suspension of the server's Smart Serve certificate

Question 4

Which of the following is a legal requirement for displaying alcohol at a licensed premises?

Accepted Answer

Alcohol may only be consumed in areas designated on the licence

Answer

Alcohol must always be displayed at eye level to prevent theft

Answer

Alcohol must be stored behind a locked counter accessible only to staff

Answer

Alcoholic and non-alcoholic beverages may be displayed freely together

Question 5

A patron asks a server to bring a bottle of wine to a different table in an unlicensed area of the restaurant. What should the server do?

Accepted Answer

Refuse because alcohol may only be consumed in licensed areas of the premises

Answer

Bring the wine since the patron paid for it

Answer

Ask the manager to make the decision

Answer

Allow it if the patron shows valid ID

Question 6

What is 'last call' and why is it an important responsible service practice?

Accepted Answer

The final opportunity for patrons to order drinks before service ends, giving them time to finish before closing

Answer

A promotional deal offered in the last hour of service to increase sales

Answer

A police code for an incident at a licensed premises

Answer

A requirement to offer free coffee at the end of every shift