Smart Serve Checking Identification & Age Verification 2

Question 1

At what apparent age should a server request identification from a patron?

Accepted Answer

Anyone who looks under 25

Answer

Best practice in Ontario is to ask for ID from anyone who appears to be under 25, even though the legal drinking age is 19. This provides a safety margin.

Question 2

Which of the following is an acceptable form of identification in Ontario?

Accepted Answer

Ontario driver's licence or Canadian passport

Answer

Acceptable IDs must be government-issued with a photo, date of birth, and signature. Ontario driver's licences, Canadian passports, BYID cards, and Canadian citizenship cards are accepted.

Question 3

A patron presents an ID that appears to have been tampered with. What should the server do?

Accepted Answer

Refuse service politely and suggest the patron obtain valid ID

Answer

The server should politely refuse service and explain that the ID cannot be accepted. Servers should not confiscate IDs as this could escalate the situation. Management should be notified.

Question 4

A group of young people arrives and only one has valid ID. Can the server serve alcohol to just that person?

Accepted Answer

No — if others appear underage, the entire group should be questioned

Answer

Servers should exercise caution with groups. If other members appear underage, they should also be asked for ID to prevent the of-age person from sharing drinks with minors.

Question 5

What features should a server check when examining an Ontario driver's licence?

Accepted Answer

Photo match, date of birth, expiry date, and security features (hologram, UV features)

Answer

A thorough ID check includes: photo matches the patron, date of birth confirms legal age, licence hasn't expired, and security features (holograms, microprinting, UV elements) appear genuine.

(Smart Serve) Smart Serve Test Practice Test

(Smart Serve) Smart Serve Test Practice Test

Smart Serve Checking Identification & Age Verification 2