SHRM Learning & Development

Question 1

What is the primary purpose of a Training Needs Analysis (TNA)?

Accepted Answer

To identify performance gaps and determine if training is the appropriate solution

Answer

A TNA identifies gaps between current and desired performance levels and determines whether training is the right intervention to close those gaps.

Question 2

Which adult learning theory, developed by Malcolm Knowles, emphasizes that adults are self-directed learners?

Accepted Answer

Andragogy

Answer

Andragogy, developed by Malcolm Knowles, is the theory of adult learning that recognizes adults as self-directed, experience-rich learners who are internally motivated.

Question 3

The Kirkpatrick Model evaluates training effectiveness at four levels. Which level specifically measures whether participants acquired the intended knowledge or skills?

Accepted Answer

Level 2 – Learning

Answer

Level 2 of the Kirkpatrick Model measures the degree to which participants acquired the intended knowledge, skills, attitude, confidence, or commitment.

Question 4

What does the '70-20-10' learning model suggest about how employees develop most of their competencies?

Accepted Answer

70% on-the-job experience, 20% social or developmental relationships, 10% formal education

Answer

The 70-20-10 model proposes that 70% of learning comes from on-the-job experiences, 20% from interactions with others, and only 10% from formal training.

Question 5

Which type of training method is MOST effective for developing interpersonal and communication skills?

Accepted Answer

Role-playing and simulation exercises

Answer

Role-playing and simulations allow employees to actively practice interpersonal and communication skills in realistic scenarios with immediate feedback.

SHRM - Society for Human Resource Management Practice Test

SHRM - Society for Human Resource Management Practice Test

SHRM Learning & Development