SHRM Knowledge 4

Question 1

Which conflict resolution style is characterized by satisfying both parties' concerns through mutual problem-solving?

Accepted Answer

Collaborating

Answer

Collaborating (also called problem-solving) seeks a win-win solution by fully addressing the needs and concerns of all parties involved.

Question 2

An organization's 'span of control' refers to:

Accepted Answer

The number of subordinates a manager directly supervises

Answer

Span of control describes how many employees report directly to a single manager, influencing organizational structure and management effectiveness.

Question 3

Under the ADA, an employer is required to provide a reasonable accommodation unless it would cause:

Accepted Answer

An undue hardship to the employer

Answer

The ADA requires reasonable accommodations for qualified individuals with disabilities unless doing so would impose an undue hardship—a significant difficulty or expense—on the employer.

Question 4

Which of the following is a key characteristic of a 'flat' organizational structure?

Accepted Answer

Few levels of hierarchy with a wider span of control for managers

Answer

Flat organizations have fewer management layers, which typically increases the span of control and promotes faster communication and employee autonomy.

Question 5

The SHRM Body of Applied Skills and Knowledge (SHRM BASK) replaced the SHRM Body of Competency and Knowledge (SHRM BoCK) primarily to emphasize:

Accepted Answer

The application of HR skills in real-world contexts rather than theoretical knowledge alone

Answer

The SHRM BASK shifts focus to applied skills—how HR professionals use knowledge and competencies to address real organizational challenges—not just theoretical understanding.

SHRM - Society for Human Resource Management Practice Test

SHRM - Society for Human Resource Management Practice Test

SHRM Knowledge 4