SHRM HR Technology & Analytics 3

Question 1

Which HR metric directly measures the return on investment of training programs?

Accepted Answer

Training ROI (Kirkpatrick Level 4)

Answer

Kirkpatrick's Level 4 evaluation measures business results attributable to training, enabling a true ROI calculation.

Question 2

An HR team notices that employees in one region have significantly higher absenteeism. Which analytics step should come NEXT?

Accepted Answer

Conduct diagnostic analytics to identify root causes

Answer

After identifying a problem through descriptive analytics, diagnostic analytics investigates the underlying causes before taking corrective action.

Question 3

Which technology component is essential for ensuring single sign-on (SSO) across multiple HR software platforms?

Accepted Answer

Identity and access management (IAM) system

Answer

An IAM system authenticates users once and grants access to all connected platforms, enabling SSO across HR tools.

Question 4

When implementing a new compensation benchmarking tool, HR should FIRST ensure:

Accepted Answer

Market data sources are validated and current

Answer

The reliability of a benchmarking tool depends entirely on the accuracy and currency of its underlying market compensation data.

Question 5

Which HR analytics use case presents the highest privacy risk and requires the most rigorous ethical review?

Accepted Answer

Monitoring employee sentiment through email analysis

Answer

Monitoring employee emails for sentiment analysis involves surveillance of private communications, raising significant privacy and trust concerns.

SHRM - Society for Human Resource Management Practice Test