SHRM Employee Relations & Engagement 2

Question 1

An employee files an internal complaint alleging retaliation after reporting a safety violation. What should HR do first?

Accepted Answer

Conduct a prompt, impartial investigation

Answer

HR must investigate retaliation claims promptly and impartially to protect the employee and the organization from legal exposure.

Question 2

Which engagement driver is most strongly associated with voluntary employee retention according to SHRM research?

Accepted Answer

Opportunities for career growth and development

Answer

Career growth and development opportunities consistently rank as a top driver of employee engagement and voluntary retention.

Question 3

A manager wants to terminate an employee for poor performance. Which documentation is most critical before proceeding?

Accepted Answer

Progressive discipline records and PIPs with dates and signatures

Answer

Progressive discipline records and signed PIPs establish a documented performance history that supports a legally defensible termination.

Question 4

What is the primary purpose of an Employee Assistance Program (EAP)?

Accepted Answer

To provide confidential counseling and support for personal or work-related problems

Answer

EAPs offer confidential services such as counseling, financial advice, and mental health support to help employees resolve personal and professional issues.

Question 5

An organization notices that employee engagement scores are high but turnover is also high. What is the most likely explanation?

Accepted Answer

Employees are engaged but lack internal mobility opportunities

Answer

Employees can be engaged with their work yet still leave if they see no path for advancement within the organization.

SHRM - Society for Human Resource Management Practice Test

SHRM - Society for Human Resource Management Practice Test

SHRM Employee Relations & Engagement 2