Project Management Project Scope and Quality 5

Question 1

A project has completed all planned work, but the customer refuses to formally accept the deliverables, citing unmet requirements. Which process failed?

Accepted Answer

Validate Scope

Answer

Validate Scope is the process of obtaining formal acceptance; if the customer rejects deliverables, this process was either skipped or not performed effectively.

Question 2

The 'quality is free' philosophy, popularized by Philip Crosby, means:

Accepted Answer

The cost of preventing defects is less than the cost of fixing them

Answer

Crosby argued that investing in defect prevention is cheaper than the costs of rework, scrap, and warranty claims from poor quality.

Question 3

Which tool would a project manager use to verify that the WBS captures all the work—and only the work—required to complete the project?

Accepted Answer

100% rule

Answer

The 100% rule states that the WBS must include 100% of the work defined in the scope and no more, ensuring completeness without over-inclusion.

Question 4

A project manager is conducting a quality audit. The PRIMARY goal of this audit is to:

Accepted Answer

Confirm that quality policies and procedures are being followed

Answer

Quality audits are structured reviews to determine whether project activities comply with organizational and project policies, processes, and procedures.

Question 5

When scope is being controlled, work performance data is compared to the scope baseline to produce:

Accepted Answer

Change requests and work performance information

Answer

Control Scope produces work performance information (variance analysis results) and may generate change requests when deviations are found.

Project Management Practice Test

Project Management Practice Test

Project Management Project Scope and Quality 5