Project Management Project Quality Management 5

Question 1

What is 'continuous improvement' (kaizen) in project quality management?

Accepted Answer

Making small, ongoing incremental improvements to processes over time

Answer

Kaizen is a Japanese philosophy of continuous, incremental process improvement involving all team members on an ongoing basis.

Question 2

Which document formally authorizes the quality management approach, objectives, and responsibilities for a project?

Accepted Answer

Quality management plan

Answer

The quality management plan describes how quality policies will be implemented, including roles, tools, and processes.

Question 3

A scatter diagram is used in quality management to:

Accepted Answer

Identify the relationship or correlation between two variables

Answer

Scatter diagrams plot pairs of data to visualize potential correlations between two variables, aiding root cause analysis.

Question 4

What is the purpose of a flowchart (process map) in quality management?

Accepted Answer

To show the sequence of steps in a process and identify where quality problems may occur

Answer

Flowcharts map process steps visually, helping teams identify bottlenecks, redundancies, or points where errors commonly occur.

Question 5

Which quality concept refers to the total cost incurred when a product does NOT conform to requirements?

Accepted Answer

Cost of nonconformance

Answer

Cost of nonconformance includes internal failure costs (rework, scrap) and external failure costs (warranty, liability, lost business).

Project Management Practice Test