PMP Quality Management 5

Question 1

A project manager discovers that a deliverable passed Control Quality but was later rejected by the customer. Which process was likely inadequate?

Accepted Answer

Validate Scope

Answer

Validate Scope is the process where the customer formally accepts deliverables; its absence or inadequacy leads to late rejections despite passing internal quality checks.

Question 2

Which quality philosophy is associated with the concept of 'zero defects' and 'doing it right the first time'?

Accepted Answer

Philip Crosby

Answer

Philip Crosby popularized 'zero defects' and the idea that quality is free when defects are prevented rather than repaired.

Question 3

A project team is performing a retrospective and decides to update the quality checklists based on lessons learned. This BEST illustrates which concept?

Accepted Answer

Continuous process improvement

Answer

Updating quality artifacts based on retrospective findings is a direct example of continuous process improvement.

Question 4

Upper and lower control limits on a control chart are set at:

Accepted Answer

±3 standard deviations from the process mean

Answer

Control limits are statistically derived at ±3 sigma from the process mean and represent the expected natural variation of a stable process.

Question 5

A quality manager proposes adding extra features to a deliverable beyond what the customer requested to 'exceed expectations.' The project manager should:

Accepted Answer

Reject it because gold plating increases risk without adding value

Answer

Gold plating—adding unrequested features—introduces unnecessary scope, cost, and risk without confirmed stakeholder value.

PMP - Project Management Professional Practice Test

PMP - Project Management Professional Practice Test

PMP Quality Management 5