PMP - Project Management Professional Stakeholder Engagement Questions and Answers

Question 1

Midway through a software development project, a project manager discovers that a key stakeholder from the finance department has not been identified.
This stakeholder is now expressing significant concerns about the project's budget and potential impact on their department's resources.
What is the project manager's most appropriate first step?

Accepted Answer

Add the new stakeholder to the stakeholder register and perform a stakeholder analysis.

Answer

Submit a change request to the change control board (CCB) to add the new stakeholder.

Answer

Update the stakeholder engagement plan to include strategies for the new stakeholder.

Answer

Immediately schedule a meeting with the new stakeholder to address their concerns directly.

Question 2

A project manager is using a Power/Interest Grid to classify stakeholders for a large construction project. A stakeholder is assessed as having high power but low interest in the project's day-to-day activities. According to best practices, how should the project manager engage with this stakeholder?

Accepted Answer

Keep Satisfied

Answer

Manage Closely

Answer

Monitor

Answer

Keep Informed

Question 3

Which of the following is a key output of the Plan Stakeholder Engagement process?

Accepted Answer

Stakeholder Engagement Plan

Answer

Stakeholder Register

Answer

Issue Log

Answer

Communications Management Plan

Question 4

During a project's execution phase, the project manager notices that a key stakeholder, who was previously supportive, has become resistant to the project's objectives. This is creating conflict within the project team and delaying decisions. What is the BEST course of action for the project manager to take?

Accepted Answer

Refer to the stakeholder engagement plan to review the planned engagement strategy for this stakeholder and adjust as needed.

Answer

Escalate the issue to the project sponsor to get their support in managing the resistant stakeholder.

Answer

Continue with the project as planned and document the stakeholder's resistance in the issue log.

Answer

Immediately implement the most forceful conflict resolution technique to overcome the resistance.

Question 5

A project manager is leading a project with a diverse group of stakeholders from different cultural backgrounds and with varying communication preferences. Some prefer detailed written reports, while others prefer informal, face-to-face updates. To ensure effective engagement, what should the project manager do?

Accepted Answer

Tailor communication methods and styles to meet the individual needs and preferences of each stakeholder.

Answer

Enforce a single, standardized communication method for all stakeholders to ensure consistency.

Answer

Prioritize the communication preferences of the most influential stakeholders.

Answer

Default to email for all project communications as it provides a written record.

Question 6

Which of the following describes the desired engagement level for a stakeholder who is aware of the project and its potential impacts and is actively working to ensure the project is a success?

Accepted Answer

Leading

Answer

Neutral

Answer

Resistant

Answer

Supportive