PMP Quality Management 3

Question 1

A customer complains that a delivered software module meets all specified requirements but is difficult to use. This is an example of:

Accepted Answer

Grade difference

Answer

Grade refers to functional category; the software is high grade (meets specs) but low quality in usability—these are distinct concepts.

Question 2

Which input to Plan Quality Management helps the project manager understand contractual quality requirements imposed by the customer?

Accepted Answer

Requirements documentation

Answer

Requirements documentation captures the quality requirements and standards that the project deliverables must meet as defined by stakeholders.

Question 3

A manufacturing project uses a fishbone diagram during a defect analysis meeting. What problem-solving phase does this tool primarily support?

Accepted Answer

Identifying potential root causes of a problem

Answer

A fishbone (Ishikawa/cause-and-effect) diagram organizes brainstormed potential causes into categories to identify root causes.

Question 4

Prevention costs in the Cost of Quality framework include which of the following?

Accepted Answer

Training and process documentation

Answer

Prevention costs are incurred to keep defects from occurring in the first place, including training, process design, and documentation.

Question 5

A project manager is reviewing whether the project is following its defined quality processes. This activity is BEST described as:

Accepted Answer

Quality audit

Answer

A quality audit is a structured, independent review to determine whether project activities comply with organizational and project policies and procedures.

PMP - Project Management Professional Practice Test

PMP - Project Management Professional Practice Test

PMP Quality Management 3