PMP Quality Management 2

Question 1

A project manager notices that defects are clustering around a single supplier's components. Which quality tool best visualizes the frequency distribution of defect categories to identify the dominant cause?

Accepted Answer

Pareto chart

Answer

A Pareto chart ranks defect categories by frequency, making it easy to identify the vital few causes responsible for most defects.

Question 2

During Manage Quality, the team performs a process audit and finds that approved procedures are not being followed. What is the MOST appropriate next step?

Accepted Answer

Initiate a change request to address the process gap

Answer

Manage Quality findings that reveal process non-conformance should be addressed through formal change requests to correct the quality system.

Question 3

A project team is using statistical sampling to inspect deliverables. What is the PRIMARY benefit of this approach over 100% inspection?

Accepted Answer

It reduces inspection cost and time while providing statistical confidence

Answer

Statistical sampling provides a cost-effective way to draw conclusions about an entire population without inspecting every unit.

Question 4

Which quality concept distinguishes between the cost of conformance and the cost of non-conformance?

Accepted Answer

Cost of quality (COQ)

Answer

Cost of quality (COQ) categorizes all quality-related spending into prevention/appraisal costs (conformance) and internal/external failure costs (non-conformance).

Question 5

A control chart shows eight consecutive data points on one side of the mean. What should the project manager conclude?

Accepted Answer

A non-random pattern (rule of seven) indicates the process is out of control

Answer

The rule of seven states that eight or more consecutive points on one side of the mean signal a non-random, assignable cause requiring investigation.

PMP - Project Management Professional Practice Test

PMP - Project Management Professional Practice Test

PMP Quality Management 2