PCM Human Resources & Talent Development 5

Question 1

Federal law requires employers to verify identity and work eligibility for every new hire. Which form is used?

Accepted Answer

USCIS Form I-9

Answer

Form I-9 must be completed for every new hire to verify identity and employment authorization in the U.S.

Question 2

Several states require debt collectors to hold individual licenses or registrations. How should HR handle this?

Accepted Answer

Track license requirements by state, confirm licensing before assigning accounts, and monitor renewals

Answer

Where states require individual collector licenses, HR must track and verify them before collectors work accounts in that state.

Question 3

A collection agency lets collectors work remotely. Which HR control matters most for data security and compliance?

Accepted Answer

Written remote-work policies with secure company devices, VPN access, clean-desk rules, and signed acknowledgments

Answer

Remote collectors handle sensitive consumer data, so secure equipment and enforceable policies are needed to meet GLBA and client requirements.

Question 4

Which performance management practice is most likely to hold up as fair if challenged?

Accepted Answer

Objective, documented metrics applied the same way to all employees in the same role

Answer

Consistent, objective, documented criteria lower the risk of discrimination claims and support fair decisions.

Question 5

A collector's commission drops their effective pay for a week below federal minimum wage. What must the employer do?

Accepted Answer

Make up the difference so total pay for the workweek meets at least minimum wage

Answer

Non-exempt employees must receive at least the minimum wage for all hours worked each workweek, regardless of how commission performs.

PCM - Professional Collection Manager Certified Practice Test