PCM PCM Technology & Data Management

Question 1

Which type of collection software system serves as the central platform for managing debtor accounts, payment plans, contact history, and compliance documentation?

Accepted Answer

Collection management system (CMS)

Answer

Customer relationship management (CRM) system

Answer

Enterprise resource planning (ERP) system

Answer

Learning management system (LMS)

Question 2

Under the Telephone Consumer Protection Act (TCPA), what technology restriction applies to auto-dialers when calling cell phones?

Accepted Answer

Auto-dialers require prior express written consent to call consumer cell phones

Answer

Auto-dialers may call cell phones at any time without restriction

Answer

Auto-dialers are completely banned for collection use

Answer

Auto-dialers must use a caller ID masking service

Question 3

A collection agency implements predictive dialing technology. What is the PRIMARY compliance risk that must be managed?

Accepted Answer

The system may exceed FDCPA-defined call hour windows and generate abandoned call rate violations

Answer

Predictive dialers are prohibited under the FDCPA

Answer

The technology generates too many right-party contacts

Answer

Predictive dialers cannot integrate with collection management systems

Question 4

What is data normalization in the context of importing debtor account files from creditor clients?

Accepted Answer

Standardizing inconsistent data formats (dates, phone numbers, addresses) into a uniform structure

Answer

Encrypting debtor data during transmission

Answer

Deleting duplicate debtor records

Answer

Compressing large data files before storage

Question 5

A collection agency's IT team proposes implementing two-factor authentication (2FA) for the collection management system. From a PCM perspective, the PRIMARY reason is:

Accepted Answer

To protect sensitive consumer financial data from unauthorized access

Answer

To reduce system login speed

Answer

To eliminate the need for password policies

Answer

To comply with PCI-DSS payment card requirements only

Question 6

Which federal regulation governs how collection agencies must protect the privacy of non-public personal information (NPI) of consumers?

Accepted Answer

Gramm-Leach-Bliley Act (GLBA)

Answer

Fair Debt Collection Practices Act (FDCPA)

Answer

Fair Credit Reporting Act (FCRA)

Answer

Electronic Fund Transfer Act (EFTA)