Free PCM Communication & Negotiation Skills Questions and Answers

Question 1

What is active listening in communication?

Accepted Answer

Fully concentrating and responding

Answer

Waiting to talk

Answer

Ignoring speaker’s emotions

Answer

Interrupting frequently

Question 2

Which technique is effective for conflict resolution in negotiations?

Accepted Answer

Win-win solution

Answer

Win-lose solution

Answer

Ignoring issues

Answer

Aggressive demands

Question 3

What role does empathy play in effective communication?

Accepted Answer

It improves understanding and trust

Answer

It weakens communication

Answer

It confuses parties

Answer

It is irrelevant

Question 4

How should you handle objections during negotiation?

Accepted Answer

Listen and respond constructively

Answer

Ignore objections

Answer

Interrupt frequently

Answer

Dismiss concerns

Question 5

Which is a barrier to effective communication?

Accepted Answer

Prejudice or bias

Answer

Open-mindedness

Answer

Active listening

Answer

Clear messaging

Question 6

What is the purpose of summarizing in communication?

Accepted Answer

To clarify and confirm

Answer

To confuse the listener

Answer

To end conversation abruptly

Answer

To avoid details

Question 7

Which nonverbal cue is important in negotiation?

Accepted Answer

Maintaining eye contact

Answer

Avoiding eye contact

Answer

Looking away constantly

Answer

Fidgeting

Question 8

Why is preparation important before negotiation?

Accepted Answer

To develop strategies and anticipate issues

Answer

To ignore the other party

Answer

To delay talks

Answer

To avoid discussion

Question 9

How can asking questions benefit negotiation?

Accepted Answer

It uncovers needs and builds understanding

Answer

It wastes time

Answer

It causes conflict

Answer

It shows weakness