VIP Exclusive
PCM Professional Collection Manager Certified VIP Exam
PCM — The Professional Collection Manager (PCM) designation is awarded by ACA International (formerly the American Collectors Association) to collection industry managers who demonstrate mastery of federal compliance, operations, HR, financial management, and ethics; the real exam is approximately 100 multiple-choice questions with a 70% passing threshold.
54
Questions
120m
Time Limit
70.00%
To Pass
Question 1 of 54👑 VIP
A collector at your agency leaves a voicemail for a consumer that includes the agency's name, the collector's full name, and states 'Please call us back regarding an important business matter.' The consumer later complains that the message violates the FDCPA. What is the most accurate assessment?
Questions 2–54 and full explanations are VIP-exclusive.