A citizen comes to your counter and is visibly frustrated, stating they don't understand the terminology on a required application form. What is the most constructive initial response?
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A
Tell them to read the instructions on the form more carefully.
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B
Ask them to point out the specific sections they find confusing and offer to explain them in simpler terms.
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C
Direct them to the agency's website, where a FAQ page might be available.
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D
Give them a dictionary and tell them to look up the words they don't know.