Ohio Civil Service Exam Situational Judgment and Work Ethics

Question 1

You notice a coworker consistently arriving 20 minutes late without reporting it to a supervisor. What is the most appropriate action?

Accepted Answer

Report it to your supervisor using the proper chain of command

Answer

Ignore it since it doesn't affect your work

Answer

Confront the coworker loudly in front of others

Answer

Cover for the coworker by clocking them in yourself

Question 2

A citizen becomes verbally aggressive while you are processing their application. What should you do first?

Accepted Answer

Remain calm and speak in a professional, measured tone

Answer

Match their tone to show you are serious

Answer

Walk away without addressing the issue

Answer

Immediately call security without attempting to de-escalate

Question 3

You are unsure how to complete an assigned task. What is the best course of action?

Accepted Answer

Ask your supervisor or a knowledgeable colleague for clarification

Answer

Attempt it without guidance and hope it is correct

Answer

Ignore the task until someone notices

Answer

Delegate it to a less experienced coworker

Question 4

You discover that a coworker has been falsifying work records. What is the most ethical response?

Accepted Answer

Report the behavior to a supervisor or through the appropriate reporting channel

Answer

Do nothing to avoid workplace conflict

Answer

Discuss it openly with other coworkers first

Answer

Confront the coworker and ask them to stop without reporting it

Question 5

A supervisor assigns you a task you believe is being handled incorrectly. What is the proper response?

Accepted Answer

Respectfully voice your concern to the supervisor before proceeding

Answer

Refuse the task entirely

Answer

Complete the task however you prefer without informing the supervisor

Answer

Complain to coworkers and delay the task

Question 6

You finish your assigned tasks with time remaining in your shift. What is the most appropriate action?

Accepted Answer

Ask your supervisor if there are additional tasks or assist a coworker

Answer

Leave work early since your tasks are done

Answer

Browse the internet until your shift ends

Answer

Take an extended break