GGST - Global General Service UN Core Values and Competencies Questions and Answers

Question 1

Which of the following actions best demonstrates the UN core value of 'Integrity'?

Accepted Answer

Voluntarily disclosing a potential conflict of interest in a procurement process.

Answer

Integrity involves being honest and fair, and acting in the best interest of the organization. Voluntarily disclosing a potential conflict of interest is a clear demonstration of this value, as it prioritizes fairness and transparency over personal gain.

Question 2

A staff member in your team is struggling to use a new software essential for a joint project, causing delays. To best exhibit the competency of 'Teamwork', you should:

Accepted Answer

Offer to spend some time with the colleague to help them understand the software and share any tips you have learned.

Answer

Teamwork involves working collaboratively with colleagues to achieve organizational goals. Offering to help a struggling colleague directly supports them, shares knowledge within the team, and contributes to the overall success of the project, which is the essence of this competency.

Question 3

A General Service staff member is responsible for responding to inquiries from various internal departments. Which of the following behaviors is the strongest example of 'Client Orientation'?

Accepted Answer

Listening carefully to a colleague's complex request, asking clarifying questions to ensure full understanding, and providing a thorough and timely response.

Answer

Client Orientation is about identifying and meeting the needs of clients (both internal and external) effectively. Taking the time to fully understand a client's needs through active listening and clarification, and then providing a comprehensive response, is a hallmark of excellent client service.

Question 4

During a team discussion about a new office policy, a colleague makes a comment that could be interpreted as a negative stereotype about a particular nationality. As a staff member committed to 'Respect for Diversity', what is the most appropriate initial response?

Accepted Answer

Respectfully challenge the stereotype by saying, 'I think it might be unhelpful to generalize; let's focus on the policy's impact on all staff members.'

Answer

Respect for Diversity involves working effectively with people from all backgrounds and challenging stereotypes. The correct response addresses the issue constructively and without aggression, redirecting the conversation to be more inclusive and professional while avoiding personal attacks or escalating the conflict unnecessarily.

Question 5

Which statement best defines the UN competency 'Planning & Organizing'?

Accepted Answer

The ability to identify and prioritize tasks, manage time effectively, and allocate resources to achieve goals.

Answer

The competency of 'Planning & Organizing' specifically relates to the ability to develop clear goals, prioritize activities, manage time and resources efficiently, and foresee risks to ensure work is completed effectively.

GGST - Global General Service Test Practice Test

GGST - Global General Service Test Practice Test

GGST - Global General Service UN Core Values and Competencies Questions and Answers