CritiCall Dispatcher Test CritiCall Memory Recall 3

Question 1

A dispatcher is handling a high-volume period and takes 8 calls in 30 minutes. Afterward, a supervisor asks how many were medical emergencies. The dispatcher recalls: 3 traffic calls, 2 domestics, 1 noise complaint, 1 cardiac arrest, and 1 unconscious person. How many were medical emergencies?

Accepted Answer

2

Answer

The cardiac arrest and unconscious person calls are both medical emergencies, totaling 2.

Question 2

A dispatcher is verbally given the following information: 'The suspect is a Black male, approximately 25–30, wearing a red cap, white T-shirt, and blue shorts, last seen on the 500 block of Grant Ave heading south.' Which detail would be LEAST helpful for officers searching from the north end of Grant Ave?

Accepted Answer

The suspect's approximate age

Answer

Age is the least actionable detail for quick visual identification; clothing and location/direction are far more useful for officers scanning the area.

Question 3

During a shift, a dispatcher notes that Unit 5 went 10-7 (out of service) at 1445 and Unit 11 went 10-8 (in service) at 1450. At 1455, how many of these two units are available?

Accepted Answer

1

Answer

At 1455, Unit 5 is still 10-7 (out of service) while Unit 11 is 10-8 (in service), so exactly 1 unit is available.

Question 4

A caller describes a suspicious package: 'It's a brown cardboard box, about the size of a shoebox, taped with black tape, sitting on the bench near the east entrance of City Hall, been there about an hour, no one around it.' Officers ask for the location and description. What is the correct order to relay?

Accepted Answer

Location first (east entrance City Hall), then description (brown shoebox-sized box, black tape)

Answer

Location is always relayed first so officers can begin responding while receiving the descriptive details.

Question 5

A dispatcher processes a call where the caller says: 'My name is Rivera, I'm at 1122 West Adams, apartment 4B, my neighbor at 4A is screaming and I heard glass breaking, it's been going on for 10 minutes.' If the dispatcher can only remember two pieces of information, which are most critical to dispatch?

Accepted Answer

Address (1122 West Adams) and specific apartment (4A where incident is occurring)

Answer

The exact address and the specific apartment where the incident is occurring (4A, not the caller's 4B) are the two most critical details for dispatch.

Criticall Test Practice Test

Criticall Test Practice Test

CritiCall Dispatcher Test CritiCall Memory Recall 3