CritiCall Dispatcher Test CritiCall Memory Recall 3

Question 1

A dispatcher is handling a high-volume period and takes 8 calls in 30 minutes.
Afterward, a supervisor asks how many were medical emergencies.
The dispatcher recalls: 3 traffic calls, 2 domestics, 1 noise complaint, 1 cardiac arrest, and 1 unconscious person.
How many were medical emergencies?

Accepted Answer

2

Answer

1

Answer

3

Answer

4

Question 2

A dispatcher is verbally given the following information: 'The suspect is a Black male, approximately 25–30, wearing a red cap, white T-shirt, and blue shorts, last seen on the 500 block of Grant Ave heading south.' Which detail would be LEAST helpful for officers searching from the north end of Grant Ave?

Accepted Answer

The suspect's approximate age

Answer

The suspect's direction of travel (southbound)

Answer

The suspect's clothing description

Answer

The suspect's last known block (500 block of Grant Ave)

Question 3

During a shift, a dispatcher notes that Unit 5 went 10-7 (out of service) at 1445 and Unit 11 went 10-8 (in service) at 1450. At 1455, how many of these two units are available?

Accepted Answer

1

Answer

0

Answer

2

Answer

Cannot be determined

Question 4

A caller describes a suspicious package: 'It's a brown cardboard box, about the size of a shoebox, taped with black tape, sitting on the bench near the east entrance of City Hall, been there about an hour, no one around it.' Officers ask for the location and description. What is the correct order to relay?

Accepted Answer

Location first (east entrance City Hall), then description (brown shoebox-sized box, black tape)

Answer

Description first, then location

Answer

Time first, then location, then description

Answer

Description and location simultaneously

Question 5

A dispatcher processes a call where the caller says: 'My name is Rivera, I'm at 1122 West Adams, apartment 4B, my neighbor at 4A is screaming and I heard glass breaking, it's been going on for 10 minutes.' If the dispatcher can only remember two pieces of information, which are most critical to dispatch?

Accepted Answer

Address (1122 West Adams) and specific apartment (4A where incident is occurring)

Answer

Caller's name and apartment number

Answer

Duration of the incident and caller's name

Answer

Apartment 4B and that glass was broken

Question 6

A sergeant radios: 'All units be advised, the robbery suspect from this morning is now in custody. Stand down on the active BOLO for plate XYZ-789.' Thirty minutes later, an officer asks if the BOLO for XYZ-789 is still active. What should the dispatcher say?

Accepted Answer

No, the BOLO was cancelled by the sergeant when the suspect was taken into custody

Answer

Yes, BOLOs remain active until formally cancelled in writing

Answer

Transfer the officer to the sergeant for confirmation

Answer

Advise the officer to check the CAD system independently