Clerical Exams Following Instructions 2

Question 1

Instructions: 'Complete Section A first, then Section B ONLY IF Section A is marked approved. If Section A is not approved, skip to Section C.' Section A is marked 'Pending.' What should the clerk do?

Accepted Answer

Complete Section C

Answer

'Pending' is not 'approved,' so the condition to proceed to Section B is not met. The clerk skips to Section C.

Question 2

A procedure states: 'Date-stamp all incoming mail. Urgent mail must be delivered to the supervisor within 15 minutes. Routine mail is sorted at 10 AM and 2 PM.' An urgent letter arrives at 1:50 PM. What is the correct action?

Accepted Answer

Deliver it to the supervisor immediately after date-stamping

Answer

Urgent mail must be delivered within 15 minutes regardless of scheduled distribution times. Date-stamp first, then deliver immediately.

Question 3

A form instructs: 'Print name in BLOCK CAPITALS. Use BLACK ink only. Do NOT use pencil.' A clerk prints the name in red ink. This form should be:

Accepted Answer

Rejected because red ink violates the instruction

Answer

The instruction explicitly requires BLACK ink. Red ink violates this requirement and the form must be rejected or redone.

Question 4

Instructions: 'File the original in the client folder. Send a copy to the legal department. If the value exceeds $10,000, also send a copy to the finance director.' The transaction value is $8,500. How many copies are distributed?

Accepted Answer

1 copy

Answer

$8,500 does not exceed $10,000, so only the legal department copy is required. One copy is distributed.

Question 5

An office policy states: 'All purchase requests over $500 require manager approval. All purchase requests over $2,000 require both manager AND director approval.' A $1,750 purchase request arrives. Who must approve it?

Accepted Answer

Manager approval only

Answer

$1,750 is over $500 (requires manager approval) but not over $2,000 (director approval not triggered). Manager approval only.

Clerical Exams Practice Test

Clerical Exams Practice Test

Clerical Exams Following Instructions 2