Clerical Exams Following Instructions 2

Question 1

Instructions: 'Complete Section A first, then Section B ONLY IF Section A is marked approved. If Section A is not approved, skip to Section C.' Section A is marked 'Pending.' What should the clerk do?

Accepted Answer

Complete Section C

Answer

Complete Section B

Answer

Complete Section A again

Answer

Stop and do nothing

Question 2

A procedure states: 'Date-stamp all incoming mail. Urgent mail must be delivered to the supervisor within 15 minutes. Routine mail is sorted at 10 AM and 2 PM.' An urgent letter arrives at 1:50 PM. What is the correct action?

Accepted Answer

Deliver it to the supervisor immediately after date-stamping

Answer

Date-stamp it and hold until the 2 PM distribution

Answer

Date-stamp it and deliver at 10 AM the next day

Answer

Sort it with routine mail since the 2 PM distribution is only 10 minutes away

Question 3

A form instructs: 'Print name in BLOCK CAPITALS. Use BLACK ink only. Do NOT use pencil.' A clerk prints the name in red ink. This form should be:

Accepted Answer

Rejected because red ink violates the instruction

Answer

Accepted if the name is legible

Answer

Accepted only if countersigned by a supervisor

Answer

Corrected with black ink over the red ink

Question 4

Instructions: 'File the original in the client folder. Send a copy to the legal department. If the value exceeds $10,000, also send a copy to the finance director.' The transaction value is $8,500. How many copies are distributed?

Accepted Answer

1 copy

Answer

0 copies

Answer

2 copies

Answer

3 copies

Question 5

An office policy states: 'All purchase requests over $500 require manager approval. All purchase requests over $2,000 require both manager AND director approval.' A $1,750 purchase request arrives. Who must approve it?

Accepted Answer

Manager approval only

Answer

No approval needed

Answer

Director approval only

Answer

Both manager and director approval

Question 6

Instructions say: 'Attach the pink copy to the yellow form. The white copy goes to accounting. Staple, do not clip, all multi-page documents.' A 3-page document arrives. The clerk attaches it with a paper clip. This is:

Accepted Answer

Incorrect — the instruction specifies stapling, not clipping

Answer

Acceptable since clipping and stapling serve the same purpose

Answer

Acceptable for documents under 5 pages

Answer

Incorrect only if the document will be mailed