Clerical Exams CLERICAL Following Instructions 2

Question 1

A memo states: 'All expense reports must be submitted by the 15th of each month.
Reports received after the 15th will be processed in the following month's cycle.' An employee submits an expense report on March 16th.
When will it be processed?

Accepted Answer

April's cycle

Answer

March's cycle

Answer

It will be rejected

Answer

It depends on the supervisor's approval

Question 2

The office procedure manual states: 'When a visitor arrives without an appointment, check if the requested staff member is available. If available, escort the visitor to the staff member's office. If unavailable, take a message and offer the visitor a seat in the lobby.' A visitor arrives asking for Mr. Torres, who is in a meeting. What should you do?

Accepted Answer

Take a message and offer the visitor a seat in the lobby

Answer

Interrupt Mr. Torres's meeting

Answer

Ask the visitor to come back tomorrow

Answer

Send the visitor directly to Mr. Torres's office

Question 3

An instruction reads: 'Sort incoming mail by department. Place letters marked URGENT on top of each department's stack. Deliver department stacks by 10:00 AM.' You finish sorting at 9:45 AM but notice one URGENT letter was placed at the bottom of the Finance stack. What should you do first?

Accepted Answer

Move the URGENT letter to the top of the Finance stack before delivering

Answer

Deliver all stacks immediately as they are

Answer

Only deliver the Finance stack after fixing it

Answer

Wait until after 10:00 AM to fix the error

Question 4

A directive states: 'File all completed applications alphabetically by last name. If two applicants share the same last name, file by first name. If both names are identical, file by date of application, earliest first.' How should you file applications from Maria Santos (applied Jan 5), Pedro Santos (applied Jan 3), and Maria Santos (applied Jan 2)?

Accepted Answer

Maria Santos (Jan 2), Maria Santos (Jan 5), Pedro Santos (Jan 3)

Answer

Pedro Santos (Jan 3), Maria Santos (Jan 2), Maria Santos (Jan 5)

Answer

Maria Santos (Jan 5), Maria Santos (Jan 2), Pedro Santos (Jan 3)

Answer

Pedro Santos (Jan 3), Maria Santos (Jan 5), Maria Santos (Jan 2)

Question 5

Office policy states: 'Photocopies of 50 pages or fewer may be made at the department copier. Requests for 51-200 pages must be submitted to the copy center with a 24-hour turnaround. Requests exceeding 200 pages require supervisor approval before submission to the copy center.' A staff member asks you to copy a 175-page report needed tomorrow afternoon. What is the correct action?

Accepted Answer

Submit the request to the copy center

Answer

Make the copies at the department copier

Answer

Get supervisor approval first, then submit to the copy center

Answer

Tell the staff member it cannot be done by tomorrow

Question 6

Instructions state: 'Answer the main phone line by the third ring. Greet callers with: Good [morning/afternoon], City Clerk's Office, how may I help you? Transfer calls only after confirming the extension is active. If the extension is busy, offer to take a message or place the caller on hold.' A caller asks for Extension 402, which rings but no one answers. What should you do?

Accepted Answer

Offer to take a message or place the caller on hold

Answer

Transfer the call anyway

Answer

Hang up and call Extension 402 yourself

Answer

Ask the caller to try again later

A memo states: 'All expense reports must be submitted by the 15th of each month.Reports received after the 15th will be processed in the following month's cycle.' An employee submits an expense report on March 16th.When will it be processed?

A memo states: 'All expense reports must be submitted by the 15th of each month.
Reports received after the 15th will be processed in the following month's cycle.' An employee submits an expense report on March 16th.
When will it be processed?