Clerical Exams Ability 2

Question 1

A clerk is asked to sort 200 documents alphabetically by last name. Which of the following last names comes FIRST alphabetically?

Accepted Answer

Anderson

Answer

Anderson comes first alphabetically. A comes before M, R, and T in the alphabet.

Question 2

An office assistant types 65 words per minute with 98% accuracy. How many errors would they make typing a 1,300-word document?

Accepted Answer

26

Answer

98% accuracy means 2% errors. 1,300 × 0.02 = 26 errors.

Question 3

Which filing system arranges records by number rather than alphabetically?

Accepted Answer

Numerical filing

Answer

Numerical filing arranges records using assigned numbers rather than names or subjects.

Question 4

In a standard business letter, the salutation 'Dear Ms. Johnson:' is followed by which punctuation mark?

Accepted Answer

Colon

Answer

In formal business letters, a colon follows the salutation.

Question 5

A clerk receives a telephone call for a manager who is away from the desk. What is the BEST action?

Accepted Answer

Take a detailed message including name, number, and purpose

Answer

Taking a complete message ensures the manager has all the information needed to return the call promptly.

Clerical Exams Practice Test