Clerical Exams Ability 2

Question 1

A clerk is asked to sort 200 documents alphabetically by last name. Which of the following last names comes FIRST alphabetically?

Accepted Answer

Anderson

Answer

Thompson

Answer

Ramirez

Answer

Mitchell

Question 2

An office assistant types 65 words per minute with 98% accuracy. How many errors would they make typing a 1,300-word document?

Accepted Answer

26

Answer

13

Answer

20

Answer

52

Question 3

Which filing system arranges records by number rather than alphabetically?

Accepted Answer

Numerical filing

Answer

Geographic filing

Answer

Subject filing

Answer

Chronological filing

Question 4

In a standard business letter, the salutation 'Dear Ms. Johnson:' is followed by which punctuation mark?

Accepted Answer

Colon

Answer

Comma

Answer

Semicolon

Answer

Period

Question 5

A clerk receives a telephone call for a manager who is away from the desk. What is the BEST action?

Accepted Answer

Take a detailed message including name, number, and purpose

Answer

Tell the caller to call back later

Answer

Transfer to voicemail without informing the caller

Answer

Ask the caller to hold indefinitely

Question 6

When proofreading a document, which symbol is used to indicate that a space should be deleted?

Accepted Answer

Close-up mark

Answer

# (pound sign)

Answer

^ (caret)

Answer

Paragraph mark