ASQ ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) 2

Question 1

A balanced scorecard typically measures organizational performance across how many perspectives?

Accepted Answer

Four

Answer

The Kaplan and Norton balanced scorecard uses four perspectives: financial, customer, internal processes, and learning and growth.

Question 2

Hoshin kanri is a strategic planning methodology that originated in which country?

Accepted Answer

Japan

Answer

Hoshin kanri (policy deployment) is a Japanese strategic planning process that aligns organizational goals from top management down to daily work activities.

Question 3

In Kotter's 8-step change model, what is the first step?

Accepted Answer

Create a sense of urgency

Answer

Kotter's model begins with creating a sense of urgency to motivate people to overcome complacency and embrace the need for change.

Question 4

What is the purpose of a 'stakeholder analysis' in project or quality management?

Accepted Answer

To identify individuals or groups affected by a project and assess their interests

Answer

Stakeholder analysis identifies who has an interest in or is impacted by a project so that communication and engagement strategies can be tailored appropriately.

Question 5

Which cost-of-quality category includes expenses for scrap, rework, and warranty claims?

Accepted Answer

Internal and external failure costs

Answer

Scrap and rework are internal failure costs, while warranty claims are external failure costs — both are part of the cost of poor quality.

ASQ - American Society for Quality Certification Practice Test

ASQ - American Society for Quality Certification Practice Test

ASQ ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) 2