ASQ ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE)

Question 1

What is the primary focus of the ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) certification?

Accepted Answer

Leading and championing quality initiatives across the organization

Answer

Statistical process control

Answer

Calibrating measurement instruments

Answer

Writing software test plans

Question 2

Which leadership model is characterized by inspiring followers through vision, intellectual stimulation, and individualized consideration?

Accepted Answer

Transformational leadership

Answer

Transactional leadership

Answer

Autocratic leadership

Answer

Laissez-faire leadership

Question 3

In strategic planning, what does the acronym SWOT stand for?

Accepted Answer

Strengths, Weaknesses, Opportunities, Threats

Answer

Systems, Workflow, Operations, Tactics

Answer

Strategy, Work, Objectives, Targets

Answer

Scope, Width, Output, Timing

Question 4

The Malcolm Baldrige National Quality Award is administered by which U.S. organization?

Accepted Answer

National Institute of Standards and Technology (NIST)

Answer

American Society for Quality (ASQ)

Answer

International Organization for Standardization (ISO)

Answer

American National Standards Institute (ANSI)

Question 5

Which quality management principle states that an organization should understand and manage interrelated processes as a system to achieve objectives effectively?

Accepted Answer

Process approach

Answer

Customer focus

Answer

Leadership

Answer

Continual improvement

Question 6

What is 'benchmarking' in the context of quality management?

Accepted Answer

Comparing an organization's processes and performance metrics to best practices

Answer

Setting control limits on a process chart

Answer

Defining the scope of an internal audit

Answer

Calculating the cost of poor quality