ASQ ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) 2

Question 1

A balanced scorecard typically measures organizational performance across how many perspectives?

Accepted Answer

Four

Answer

Two

Answer

Three

Answer

Six

Question 2

Hoshin kanri is a strategic planning methodology that originated in which country?

Accepted Answer

Japan

Answer

United States

Answer

Germany

Answer

Sweden

Question 3

In Kotter's 8-step change model, what is the first step?

Accepted Answer

Create a sense of urgency

Answer

Build a guiding coalition

Answer

Develop a vision and strategy

Answer

Generate short-term wins

Question 4

What is the purpose of a 'stakeholder analysis' in project or quality management?

Accepted Answer

To identify individuals or groups affected by a project and assess their interests

Answer

To identify all defect types in a process

Answer

To calculate the return on investment of a quality initiative

Answer

To map all process steps in a value stream

Question 5

Which cost-of-quality category includes expenses for scrap, rework, and warranty claims?

Accepted Answer

Internal and external failure costs

Answer

Prevention costs

Answer

Appraisal costs

Answer

Overhead costs

Question 6

Which tool uses a matrix to prioritize improvement actions based on potential impact versus required effort?

Accepted Answer

Impact/effort matrix

Answer

Pareto chart

Answer

Fishbone diagram

Answer

Control chart