FREE ASQ Certified Quality Process Analyst & Improvement Associate Questions and Answers
Who in the company is in charge of creating the quality plan?
Top management is responsible for developing the Quality Plan. The Quality Plan is a documented set of quality objectives, policies, processes, and procedures that an organization establishes to ensure that its products, services, or processes meet the required quality standards and customer expectations.
The greatest way to define quality is to
Quality can be best defined as meeting customer needs and expectations. This definition emphasizes the primary objective of quality management, which is to deliver products, services, or processes that fulfill customer requirements and deliver value to them.
What is the likelihood that two flips of a coin will result in one head and one tail?
The probability of getting one head and one tail in two coin flips is 1/2.
Which of the following traits should a quality improvement team's facilitator possess?
The facilitator for a quality improvement team should have an in-depth understanding of process improvement tools and experience in implementing them. The facilitator plays a critical role in guiding the team through the improvement process and ensuring its success.
Which stage of the team exhibits high levels of creativity, openness, and trust, as well as solid relationships?
During the performing stage of team development, the team exhibits high creativity, openness, trust, and strong relationships. The performing stage is the third stage in the Tuckman's model of group development, which describes the typical stages that teams go through as they mature and work together to achieve their goals.
One advantage of quality is that fewer mistakes can lead to higher
One significant benefit of quality management is that it can lead to a reduction in errors, which, in turn, can result in increased cost savings for an organization. Quality management practices are designed to ensure that products, services, and processes consistently meet or exceed customer expectations and requirements.
The employee's gender is indicated in one column of a data table (e.g. Male, Female, Undefined). Which measurement unit is being utilized here?
Nominal level of measurement is used for the column representing the gender of the employee in the data table.
Nominal level of measurement is the lowest level of measurement and is used to categorize or classify data into distinct groups or categories. In this case, the gender of the employee is being categorized into three distinct groups: Male, Female, and Undefined.
Which of the following instruments would be ideal for gathering information to examine a problem's symptoms?
A check sheet is a highly appropriate tool for collecting data to study the symptoms of a problem. A check sheet is a simple and effective data collection tool used to record the frequency of occurrence of specific events or symptoms. It is also known as a tally sheet or a tally chart.
An example of a line graph used to evaluate a process's stability is a
A control chart is a type of line graph used to assess the stability and performance of a process over time. It is a fundamental tool in statistical process control (SPC) and quality management, developed by Walter A. Shewhart and later refined by W. Edwards Deming.
Which of the following accurately describes a flowchart?
A flowchart is a graphical representation of a process or system that uses various symbols and shapes to show the steps in sequential order. It is a powerful tool for visualizing the flow of activities and decisions within a process.
What standard(s) from the list below would you apply to the variable acceptance sampling?
ANSI/ASQ Z1.9 is a standard that outlines the procedures for variable acceptance sampling plans. It is used to assess the quality of a production lot by measuring and inspecting a sample of items from the lot based on specified acceptance criteria.
What is the signal that a task is on the critical route when the critical path is manually calculated?
In project management, the critical path is the sequence of tasks that determines the overall duration of the project. Tasks on the critical path have zero float or slack, which means they cannot be delayed without extending the project's completion time. Any delay in a task on the critical path will directly impact the project's schedule.
The terms "forming, storming, norming, and performing" represent
"Forming, storming, norming, and performing" are terms that describe the stages of team growth and development. These stages were first introduced by Bruce Tuckman in 1965, and they are commonly known as Tuckman's stages of group development.
You are moving your plant to an area that is prone to earthquakes. You can purchase plant foundations that are built to withstand earthquake shocks. What risk management approach do you use?
The risk strategy being adopted in this scenario is "Risk Mitigation." By designing the plant foundations to absorb earthquake shocks, the focus is on reducing the impact of potential earthquake-related risks on the plant and its operations. The goal is to mitigate the risk associated with the plant being located in an earthquake-prone area and increase its ability to withstand seismic events.
Which of these quality gurus is related to nonconformance's cost?
Feigenbaum introduced the concept of Total Quality Control (TQC), which emphasized the importance of focusing on all aspects of quality in an organization, not just inspection or defect detection. The cost of nonconformance is a central concept within the framework of TQC.
The team must complete the "check" phase of the plan-do-check-act (PDCA) cycle to
The "check" step, also known as the "study" step, of the Plan-Do-Check-Act (PDCA) cycle requires the team to observe and measure the effects of the change or improvement implemented during the "do" phase.