Free ASQ Certified Quality Technician Questions — Questions and Answers

Question 1: Which of these experts in quality is connected to Fishbone Diagram?

Ishikawa (Correct answer)
Juran
DemingCrosby
Crosby

Correct answer: Ishikawa

The Cause and Effect Diagram is also called the Fishbone or Ishikawa diagram. It is called Fishbone Diagram because it looks like a fishbone. It is called the Ishikawa diagram because it was developed by Kaoru Ishikawa in Japan in the 1950s.

Question 2: The following parties should be billed for the costs of creating the quality management system and the inspection procedures:

Appraisal costs
Prevention costs (Correct answer)
Internal failure cost
External failure costs

Correct answer: Prevention costs

Cost of quality refers to costs incurred while ensuring that you get high-quality deliverables. It also includes the cost of dealing with any defects in your work. This is different from the cost of production, which refers to the total amount spent on labour and materials.

Question 3: An effective tool for showing:

Patterns and trends in a row of data points (Correct answer)
Behavior of data points against control criteria
The error margin of a sample versus a whole population
Behavior of data points against specifications

Correct answer: Patterns and trends in a row of data points

A Run Chart is a useful tool to show patterns and trends in a row of data points. It is a simple line graph that displays data points in sequential order along the x-axis, usually representing time or another relevant variable. The y-axis represents the value of the data being measured or observed. By plotting data points in chronological order, a Run Chart allows for the visual examination of patterns and trends over time. This graphical representation helps in understanding the behavior and variation of a process or system. Run Charts can indicate shifts, trends, cycles, or unusual patterns in the data, providing insights into the stability and performance of a process.

Question 4: Which of the following quality costs is considered when determining the cost of getting a company accredited to ISO 9001 certification:

Appraisal Cost
External Failure
Prevention Cost (Correct answer)
Internal Failure

Correct answer: Prevention Cost

The cost of getting a company certified to ISO 9001 certification is considered a prevention cost in the context of quality costs. Prevention costs are incurred to prevent defects or quality issues from occurring in the first place. These costs are invested in activities and processes designed to ensure that products or services meet the required quality standards. In the case of obtaining ISO 9001 certification, the company invests in various activities to establish and maintain a quality management system that aligns with the requirements of the ISO 9001 standard.

Question 5: What should the business concentrate on to produce quality more affordably?

Prevention costs (Correct answer)
Internal failure costs
External failure costs
Appraisal costs

Correct answer: Prevention costs

To achieve quality more economically, the company should focus on prevention costs. Prevention costs are investments made upfront to prevent quality issues and defects from occurring in the first place. By implementing effective prevention measures, organizations can reduce the occurrence of errors, rework, scrap, and other costly quality problems.

Question 6: A product quality cost system classifies the cost of quality-related training as:

External failure costs
Internal failure costs
Appraisal costs
Prevention costs (Correct answer)

Correct answer: Prevention costs

The cost of quality-related training in a product quality cost system is categorized as prevention costs. Prevention costs are expenses incurred to prevent defects or quality issues from occurring in the first place. They are proactive investments made to ensure that products or services are designed, produced, and delivered with high quality. Training plays a crucial role in preventing quality problems by equipping employees with the necessary skills, knowledge, and awareness to perform their tasks effectively and meet quality standards.

Question 7: X and Y, two variables, are connected. Variable x grows or shrinks as y changes. Which of the following tools would be most effective in representing this relationship graphically?

Control Charts
Scatter Plot (Correct answer)
Histogram

Correct answer: Scatter Plot

The tool that best represents the relationship between two variables, x and y, where x increases or decreases with y, is a Scatter Plot. A scatter plot is a graphical representation that displays individual data points as dots on a two-dimensional plane, with one variable plotted along the x-axis and the other variable plotted along the y-axis. Each data point represents a specific value for both x and y. By plotting the data points, patterns or trends in the relationship between the variables can be observed.

Question 8: MMC refers to ______ when used in relation to size features like hole and shaft diameters.

maximum shaft diameter, maximum hole diameter
minimum shaft diameter, minimum hole diameter
minimum shaft diameter, maximum hole diameter
maximum shaft diameter, minimum hole diameter (Correct answer)

Correct answer: maximum shaft diameter, minimum hole diameter

MMC (Maximum Material Condition) and LMC (Least Material Condition) are symbols used in Geometric Dimensioning and Tolerancing (GD&T) to specify the limits of size features such as holes and shafts.

Question 9: Only when _______ should the decrease or deletion of incoming inspection stations be considered.

the next process step will mask defects
evidence of supplier process control techniques is provided for the material used (Correct answer)
evidence of a high defect rate is present in the manufacturing operation
it is cost-prohibitive to the supplier to test the parts

Correct answer: evidence of supplier process control techniques is provided for the material used

The reduction or elimination of incoming inspection stations should be considered only when there is evidence of supplier process control techniques for the material used. This practice is known as Supplier Process Control (SPC).

Question 10: Which of the following situations allows for a gage's calibration interval to be extended?

No defective parts were produced that were checked with the gage.
The production rate of the parts checked with the gage increases.
History indicates satisfactory calibration performance. (Correct answer)
The inspection department requests the change in writing.

Correct answer: History indicates satisfactory calibration performance.

If historical data indicates that a gage has consistently shown satisfactory calibration performance, it may be appropriate to lengthen the calibration interval for that particular gage. However, any decision to extend the calibration interval should be made based on a thorough evaluation of several factors and in accordance with established procedures and industry standards.

Question 11: Which of the following accurately describes a flow chart?

An illustration used to analyze variation in a process
A picture used to separate steps of a process in sequential order (Correct answer)
An analytical tool used to clarify opposing aspects of a desired change
A diagram used to structure ideas into useful categories

Correct answer: A picture used to separate steps of a process in sequential order

The best definition of a flowchart is a picture or diagram that is used to represent a process or workflow in sequential order. Flowcharts are graphical representations that use various symbols and arrows to illustrate the steps or activities involved in a process, the decision points, and the flow of information or materials.

Question 12: Who is in charge of deciding if a follow-up response is adequate to end an internal audit?

The internal auditee
The quality manager
Executive management
The audit team leader (Correct answer)

Correct answer: The audit team leader

The audit team leader is typically responsible for determining whether a follow-up response is sufficient to close out an internal audit. After an internal audit is conducted, the audit team compiles the audit findings and communicates them to the audited entity or management. In response to the audit findings, the audited entity is expected to provide corrective actions or action plans to address any identified issues or non-conformities.

Question 13: Which of the following is often the job of a material review board (MRB)?

Analyzing and dispositioning of nonconforming material (Correct answer)
Defining the statistical specifications of nonconforming material
Assuring the availability of materials to meet production schedules
Controlling the cost of materials

Correct answer: Analyzing and dispositioning of nonconforming material

A Material Review Board (MRB) is responsible for analyzing and dispositioning nonconforming material within an organization. When nonconforming material is identified during inspections, quality control processes, or incoming material inspections, it is flagged as not meeting the required specifications or standards. The MRB is then tasked with evaluating these nonconforming materials to determine the appropriate course of action, or disposition, for each item.

Question 14: What kind of micrometer is best for spotting exterior out-of-roundness on a cylindrical item out of the following options?

Blade
Depth
Three-point
V-anvil (Correct answer)

Correct answer: V-anvil

V-anvil types of micrometers are best suited for detecting external out-of-roundness on a cylindrical part. A V-anvil micrometer, also known as a "V-micrometer" or "V-block micrometer," has V-shaped anvils instead of flat ones. The V-anvil design allows the micrometer to better accommodate cylindrical parts and provides more contact points around the circumference of the part being measured.

Question 15: Which of the following audit program components needs to be in line with the organization's overarching goals?

Scope
Compliance
Objectives (Correct answer)
Schedule

Correct answer: Objectives

The objectives and elements of an audit program must be aligned with the organization's overall strategy and goals. An audit program is a systematic and planned approach to conducting audits within an organization. It outlines the scope, objectives, and procedures for conducting various types of audits, such as financial audits, internal audits, compliance audits, or process audits.

Question 16: How many subgroups should there be in order to compute the limits for a control chart?

15
25 (Correct answer)
35
10

Correct answer: 25

25 is the recommended minimum number of subgroups necessary to calculate the limits for a control chart in many cases. However, this guideline is not set in stone, and the number of subgroups required can vary depending on the specific situation and the nature of the process being monitored.

Free ASQ Certified Quality Technician Questions

Which of these experts in quality is connected to Fishbone Diagram?