OMST Business Communication 5

Question 1

During a meeting a coworker explains a problem, and you reply, "So what you're saying is the vendor missed two deadlines?" Which active listening technique are you using?

Accepted Answer

Paraphrasing

Answer

Paraphrasing repeats the speaker's message in your own words to confirm you understood it.

Question 2

What should formal meeting minutes mainly record?

Accepted Answer

Decisions made, motions, and action items with the people responsible

Answer

Minutes are a short official record of decisions, actions, and who is responsible for each, not a verbatim transcript.

Question 3

Which detail is most important to include when taking a telephone message?

Accepted Answer

The caller's name, phone number, date and time of the call, and the message

Answer

A complete phone message lets the recipient identify the caller and call back without delay.

Question 4

Which sentence uses "affect" or "effect" correctly?

Accepted Answer

The new policy will affect every department.

Answer

"Affect" is usually a verb meaning to influence, and "effect" is usually a noun meaning a result.

Question 5

Why might a writer choose the passive voice, as in "An error was made in your invoice"?

Accepted Answer

To soften negative news and avoid blaming anyone

Answer

Passive voice moves attention away from the person responsible, which helps keep the tone diplomatic in bad-news messages.

OMST - Office Management Specialist Test Practice Test

OMST - Office Management Specialist Test Practice Test

OMST Business Communication 5