OMST Administrative Procedures

Question 1

What is the primary purpose of a standard operating procedure (SOP) document?

Accepted Answer

To provide step-by-step instructions for routine tasks

Answer

To replace the employee handbook

Answer

To document employee disciplinary actions

Answer

To outline annual budget projections

Question 2

Which scheduling method blocks time on a calendar for specific tasks to ensure they get completed?

Accepted Answer

Time boxing

Answer

Rolling agenda

Answer

Task delegation

Answer

Priority matrix

Question 3

A petty cash fund is used primarily for:

Accepted Answer

Small, incidental office expenses

Answer

Major equipment purchases

Answer

Payroll disbursements

Answer

International wire transfers

Question 4

When processing incoming mail, which piece of information should typically be time-stamped?

Accepted Answer

Incoming mail upon receipt

Answer

All outgoing correspondence

Answer

Emails already in the inbox

Answer

Interoffice birthday cards

Question 5

Which term describes the practice of grouping similar administrative tasks together to improve efficiency?

Accepted Answer

Task batching

Answer

Multitasking

Answer

Job rotation

Answer

Workflow mapping

Question 6

What document authorizes an employee to make purchases on behalf of the organization?

Accepted Answer

Purchase order

Answer

Requisition form

Answer

Invoice

Answer

Receipt