OMST Business Communication

Question 1

Which part of a business letter contains the writer's title and company name?

Accepted Answer

Signature block

Answer

Salutation

Answer

Reference line

Answer

Body

Question 2

In the modified block letter format, where does the date line begin?

Accepted Answer

At the center of the page

Answer

At the left margin

Answer

At the right margin

Answer

Two inches from the top

Question 3

What is the correct punctuation style when a business letter uses 'Dear Ms. Johnson:' as the salutation?

Accepted Answer

Mixed punctuation

Answer

Open punctuation

Answer

Closed punctuation

Answer

Standard punctuation

Question 4

Which type of business report is written by an outside authority at a company's request?

Accepted Answer

Authorized report

Answer

Internal report

Answer

Informational report

Answer

Progress report

Question 5

The subject line in a business memorandum is introduced by which heading?

Accepted Answer

Both RE: and SUBJECT: are standard

Answer

RE:

Answer

SUBJ:

Answer

RE: or SUBJECT:

Question 6

Which communication channel is most appropriate for delivering sensitive negative feedback to an employee?

Accepted Answer

Face-to-face meeting

Answer

Group email

Answer

Company newsletter

Answer

Text message