OMST Business Communication 4

Question 1

In a full block business letter, where does the date line begin?

Accepted Answer

At the left margin

Answer

In full block style every line, including the date, starts at the left margin.

Question 2

What does the notation "Enc." or "Enclosure" below the signature block tell the reader?

Accepted Answer

Additional documents are included with the letter

Answer

An enclosure notation tells the reader that other items are included with the letter.

Question 3

Which punctuation style uses a colon after the salutation and a comma after the complimentary close?

Accepted Answer

Mixed punctuation

Answer

Mixed (standard) punctuation puts a colon after the salutation and a comma after the complimentary close.

Question 4

An office manager needs to email 80 clients about a holiday closure without showing anyone's email address. Which field should hold the client addresses?

Accepted Answer

Bcc

Answer

Bcc hides each recipient's address from the others, which protects client privacy.

Question 5

Which group of guide words normally appears in the heading of an interoffice memo?

Accepted Answer

TO, FROM, DATE, SUBJECT

Answer

A standard memo heading uses the guide words TO, FROM, DATE, and SUBJECT.

OMST - Office Management Specialist Test Practice Test

OMST - Office Management Specialist Test Practice Test

OMST Business Communication 4