MS-900 Microsoft 365 Fundamentals M365 Pricing and Support 4

Question 1

Under the Microsoft 365 SLA, what remedy does a customer receive if monthly uptime falls below 99.9%?

Accepted Answer

A service credit based on the percentage of downtime

Answer

When uptime falls below the SLA threshold, Microsoft provides service credits as a percentage of the monthly bill, not full refunds.

Question 2

Which Microsoft 365 plan is the best fit for a small business needing email, Teams, and web Office apps but NOT desktop Office installations?

Accepted Answer

Microsoft 365 Business Basic

Answer

Microsoft 365 Business Basic includes Exchange, Teams, SharePoint, and web Office apps without desktop Office installations at the lowest Business plan price.

Question 3

What is the role of a 'Microsoft Partner' in the context of Microsoft 365 licensing?

Accepted Answer

They can resell, deploy, and support Microsoft 365 for customers

Answer

Microsoft Partners can resell Microsoft 365 licenses, assist with deployment, and provide ongoing support as part of the partner ecosystem.

Question 4

Which tool does Microsoft provide to help organizations estimate the cost of Microsoft 365 plans before purchasing?

Accepted Answer

Microsoft 365 Pricing Calculator

Answer

Microsoft provides a Microsoft 365 Pricing Calculator that allows organizations to compare plans and estimate costs based on user count.

Question 5

In Microsoft 365, which support channel is available 24 hours a day, 7 days a week for critical issues?

Accepted Answer

Phone and online support for Severity A issues

Answer

Microsoft provides 24/7 phone and online support for Severity A (critical) issues that cause complete business impact.

MS-900 Practice Test

MS-900 Practice Test

MS-900 Microsoft 365 Fundamentals M365 Pricing and Support 4