MS-900 Microsoft 365 Fundamentals M365 Pricing and Support 4 — Questions and Answers
Question 1: Under the Microsoft 365 SLA, what remedy does a customer receive if monthly uptime falls below 99.9%?
- A full refund for that month
- A service credit based on the percentage of downtime (Correct answer)
- Free upgrade to a higher plan
- Priority support for the next 30 days
Correct answer: A service credit based on the percentage of downtime
When uptime falls below the SLA threshold, Microsoft provides service credits as a percentage of the monthly bill, not full refunds.
Question 2: Which Microsoft 365 plan is the best fit for a small business needing email, Teams, and web Office apps but NOT desktop Office installations?
- Microsoft 365 Business Premium
- Microsoft 365 Business Standard
- Microsoft 365 Business Basic (Correct answer)
- Microsoft 365 Apps for Business
Correct answer: Microsoft 365 Business Basic
Microsoft 365 Business Basic includes Exchange, Teams, SharePoint, and web Office apps without desktop Office installations at the lowest Business plan price.
Question 3: What is the role of a 'Microsoft Partner' in the context of Microsoft 365 licensing?
- They develop Microsoft 365 applications exclusively
- They can resell, deploy, and support Microsoft 365 for customers (Correct answer)
- They provide hardware bundled with Microsoft 365
- They only offer training services
Correct answer: They can resell, deploy, and support Microsoft 365 for customers
Microsoft Partners can resell Microsoft 365 licenses, assist with deployment, and provide ongoing support as part of the partner ecosystem.
Question 4: Which tool does Microsoft provide to help organizations estimate the cost of Microsoft 365 plans before purchasing?
- Azure Pricing Calculator
- Microsoft 365 Pricing Calculator (Correct answer)
- Microsoft Cost Management
- Microsoft ROI Tool
Correct answer: Microsoft 365 Pricing Calculator
Microsoft provides a Microsoft 365 Pricing Calculator that allows organizations to compare plans and estimate costs based on user count.
Question 5: In Microsoft 365, which support channel is available 24 hours a day, 7 days a week for critical issues?
- Community forums
- Email support only
- Phone and online support for Severity A issues (Correct answer)
- Chat support only during business hours
Correct answer: Phone and online support for Severity A issues
Microsoft provides 24/7 phone and online support for Severity A (critical) issues that cause complete business impact.
Question 6: What term describes the practice of paying for Microsoft 365 on a per-user, per-month basis?
- Perpetual licensing
- Subscription licensing (Correct answer)
- Volume licensing
- OEM licensing
Correct answer: Subscription licensing
Microsoft 365 uses a subscription licensing model where customers pay recurring per-user monthly fees rather than a one-time purchase price.
Question 7: Which Microsoft 365 plan offers the complete suite including Office apps, advanced security (Defender), and full compliance tools in a single SKU?
- Microsoft 365 Business Standard
- Microsoft 365 E3
- Microsoft 365 E5 (Correct answer)
- Microsoft 365 F3
Correct answer: Microsoft 365 E5
Microsoft 365 E5 is the top-tier plan that bundles Office 365, Windows 11 Enterprise, advanced Defender security, and full compliance capabilities.
MS-900 Microsoft 365 Fundamentals M365 Pricing and Support 4
Under the Microsoft 365 SLA, what remedy does a customer receive if monthly uptime falls below 99.9%?