MS-900 - Microsoft 365 Fundamentals M365 Pricing and Support Questions and Answers

Question 1

A company purchases a Microsoft 365 E3 subscription with an annual commitment.
If they discover a service outage that drops the uptime for a specific service below the guaranteed level, what are they entitled to, according to the Service Level Agreement (SLA)?

Accepted Answer

A service credit toward a future monthly bill.

Answer

A direct refund for the entire month's subscription cost.

Answer

A free upgrade to the Microsoft 365 E5 plan for one month.

Answer

Priority phone support for the remainder of the subscription term.

Question 2

An administrator of a Microsoft 365 Business Standard subscription needs to get help for a complex billing issue. Which of the following is the recommended primary method for an administrator to initiate a support request?

Accepted Answer

Creating a new service request through the Microsoft 365 admin center.

Answer

Posting the question on the public community forums.

Answer

Calling the general Microsoft sales phone number.

Answer

Contacting a Microsoft retail store for assistance.

Question 3

A small business with 25 employees is considering Microsoft 365. They want the flexibility to cancel subscriptions at any time without a long-term contract, even if it means a slightly higher price. Which licensing payment model best fits this requirement?

Accepted Answer

Monthly commitment

Answer

Enterprise Agreement

Answer

Cloud Solution Provider (CSP) annual commitment

Answer

Pay-as-you-go

Question 4

Which of the following describes the primary goal of the Microsoft New Commerce Experience (NCE) for licensing Microsoft 365?

Accepted Answer

To simplify and standardize the purchasing and management of cloud licenses.

Answer

To bundle all subscriptions with mandatory Premier Support.

Answer

To move all customers to a single, three-year payment plan.

Answer

To phase out the Cloud Solution Provider (CSP) program entirely.

Question 5

A company is comparing Microsoft 365 Business plans. They need a plan that is limited to a maximum of 300 users. Which category of plans should they be evaluating?

Accepted Answer

Microsoft 365 Business (Basic/Standard/Premium)

Answer

Microsoft 365 Enterprise (E3/E5)

Answer

Microsoft 365 Frontline (F1/F3)

Answer

Microsoft 365 Family

Question 6

What type of support is included with all Microsoft 365 for business subscriptions at no additional cost?

Accepted Answer

Billing, subscription management, and online technical support.

Answer

A dedicated Technical Account Manager.

Answer

On-site hardware replacement and support.

Answer

24/7 access to Premier Support engineers.

A company purchases a Microsoft 365 E3 subscription with an annual commitment.If they discover a service outage that drops the uptime for a specific service below the guaranteed level, what are they entitled to, according to the Service Level Agreement (SLA)?

A company purchases a Microsoft 365 E3 subscription with an annual commitment.
If they discover a service outage that drops the uptime for a specific service below the guaranteed level, what are they entitled to, according to the Service Level Agreement (SLA)?