Microsoft 365 Fundamentals (MS-900) Exam — Questions and Answers

Question 1: A retail company has 500 frontline workers who primarily use shared devices. Which Microsoft 365 license is most appropriate for these users?

Microsoft 365 F3 (Correct answer)
Microsoft 365 E5
Microsoft 365 A3
Microsoft 365 Business Premium

Correct answer: Microsoft 365 F3

Microsoft 365 F3 (Firstline Worker) is designed for frontline workers and includes mobile-optimized tools suitable for shared-device scenarios.

Question 2: Which support option in Microsoft 365 allows customers to get a callback from a support engineer rather than waiting on hold?

Self-service support
Premier support
Request a callback (Correct answer)
Community support

Correct answer: Request a callback

The 'Request a callback' option lets customers submit their contact details and receive a call from a Microsoft support engineer.

Question 3: Which Microsoft 365 compliance solution enables organizations to manage the lifecycle of their records and meet regulatory retention obligations?

Microsoft Purview Records Management (Correct answer)
Exchange Online Archiving
OneDrive Recycle Bin
SharePoint Versioning

Correct answer: Microsoft Purview Records Management

Microsoft Purview Records Management helps organizations classify content as records, apply retention schedules, and automate disposition reviews.

Question 4: Which Microsoft 365 capability allows users to access their files from any device, even when offline, by syncing files locally?

SharePoint Online document libraries only
Microsoft Teams file tab
OneDrive sync client (Correct answer)
Exchange Online cached mode

Correct answer: OneDrive sync client

The OneDrive sync client allows users to sync their OneDrive and SharePoint files to their local device for offline access, automatically syncing changes when reconnected.

Question 5: Which Microsoft 365 license add-on provides advanced threat protection for email, including anti-phishing and safe links?

Microsoft Intune
Microsoft Defender for Office 365 Plan 1 (Correct answer)
Azure Information Protection P1
Microsoft Defender for Endpoint Plan 1

Correct answer: Microsoft Defender for Office 365 Plan 1

Microsoft Defender for Office 365 Plan 1 adds advanced email security features like Safe Links, Safe Attachments, and anti-phishing policies.

Question 6: Which Microsoft service uses AI to detect unusual patterns in user behavior that may indicate a compromised account?

Azure AD Identity Protection (Correct answer)
Microsoft Intune
Microsoft Sentinel
Microsoft Defender for Office 365

Correct answer: Azure AD Identity Protection

Azure AD Identity Protection uses machine learning to detect risky sign-ins and user behaviors that may indicate identity compromise.

Question 7: Which tool does Microsoft provide to help organizations estimate the cost of Microsoft 365 plans before purchasing?

Azure Pricing Calculator
Microsoft ROI Tool
Microsoft Cost Management
Microsoft 365 Pricing Calculator (Correct answer)

Correct answer: Microsoft 365 Pricing Calculator

Microsoft provides a Microsoft 365 Pricing Calculator that allows organizations to compare plans and estimate costs based on user count.

Question 8: Which Microsoft 365 support tier provides a guaranteed initial response time of less than one hour for critical issues?

Unified support (Critical) (Correct answer)
Developer support
FastTrack support
Basic support

Correct answer: Unified support (Critical)

Microsoft Unified Support's Critical severity level guarantees an initial response within one hour for business-critical outages.

Question 9: What is the Service Level Agreement (SLA) uptime guarantee Microsoft provides for Microsoft 365 paid services?

95% uptime
99.9% uptime (Correct answer)
100% uptime
99% uptime

Correct answer: 99.9% uptime

Microsoft guarantees 99.9% uptime (financially backed SLA) for Microsoft 365 paid services, equating to less than 8.76 hours of downtime per year.

Question 10: Which Microsoft 365 plan is designed for small businesses?

Microsoft 365 Family
Microsoft 365 Business Basic (Correct answer)
Microsoft 365 E5
Microsoft 365 Developer

Correct answer: Microsoft 365 Business Basic

Microsoft 365 Business Basic is specifically tailored for small and medium-sized businesses (SMBs) that need essential productivity services. It includes cloud versions of Office apps like Outlook, Word, Excel, and PowerPoint, along with services like Exchange, OneDrive, and Teams. This plan provides core collaboration and communication tools without the advanced features or scale of enterprise plans.

Question 11: An IT administrator needs to check if a specific Microsoft 365 service is currently experiencing an outage. Which tool should they use?

Microsoft Endpoint Manager
Azure Cost Management
Microsoft 365 Admin Center Service Health (Correct answer)
Microsoft Secure Score dashboard

Correct answer: Microsoft 365 Admin Center Service Health

The Service Health section within the Microsoft 365 Admin Center provides real-time status of all Microsoft 365 services and incident notifications.

Question 12: Which Microsoft 365 architectural concept describes the practice of storing copies of data in multiple geographic regions to protect against regional disasters?

Data masking
Geo-redundancy (Correct answer)
Data tokenization
Load balancing

Correct answer: Geo-redundancy

Geo-redundancy involves replicating data across multiple geographically separated data centers, ensuring data availability even if an entire region experiences an outage.

Question 13: What is a model-driven app in Power Apps?

An app that only works with Excel spreadsheets
An app built on top of data structures and business logic defined in Dataverse, with a component-focused design approach (Correct answer)
An app designed only for iOS and Android devices
An app that uses AI to generate its own code

Correct answer: An app built on top of data structures and business logic defined in Dataverse, with a component-focused design approach

Model-driven apps in Power Apps are built based on data models in Microsoft Dataverse, automatically generating a consistent UI from the underlying data and business logic.

Question 14: Which cloud model delivers software over the internet?

Platform as a Service (PaaS)
Network as a Service (NaaS)
Infrastructure as a Service (IaaS)
Software as a Service (SaaS) (Correct answer)

Correct answer: Software as a Service (SaaS)

Software as a Service (SaaS) is a cloud computing model where a third-party provider hosts applications and makes them available to customers over the internet. Users access the software via a web browser or client application, without needing to manage the underlying infrastructure, operating systems, or platform components.

Question 15: An organization is evaluating the total cost of ownership (TCO) when migrating to Microsoft 365. Which factor represents a cost REDUCTION in the cloud model?

Requirement to purchase additional bandwidth for cloud connectivity
Elimination of hardware refresh cycles and data center maintenance costs (Correct answer)
Increased need for on-site IT staff to manage cloud configurations
Higher per-user licensing costs compared to perpetual licenses

Correct answer: Elimination of hardware refresh cycles and data center maintenance costs

Moving to Microsoft 365 eliminates costs associated with hardware procurement, data center space, power, cooling, and periodic hardware refresh cycles.

Question 16: What is the role of Microsoft Purview Compliance Manager?

Monitors compliance posture and risks (Correct answer)
Edits videos
Runs Excel macros
Manages email signatures

Correct answer: Monitors compliance posture and risks

Microsoft Purview Compliance Manager is a tool within Microsoft 365 designed to help organizations manage and improve their compliance posture. It provides a dashboard to assess compliance risks, track progress on compliance activities, and generate reports against various regulatory standards. This helps organizations meet their legal and industry-specific compliance obligations.

Question 17: Which service in Microsoft 365 is used for creating, distributing, and analyzing surveys, quizzes, and polls?

Planner
Sway
OneNote
Forms (Correct answer)

Correct answer: Forms

Microsoft Forms is a simple, lightweight application within Microsoft 365 designed for creating surveys, quizzes, and polls. It allows users to easily design forms, distribute them to respondents, and then view and analyze the collected responses, making it ideal for feedback collection and assessments.

Question 18: Which statement correctly describes Microsoft Forms in Microsoft 365?

It provides cloud storage for documents and files
It allows users to create surveys, quizzes, and polls and collect responses (Correct answer)
It enables users to design data models and databases
It is used to manage IT helpdesk tickets

Correct answer: It allows users to create surveys, quizzes, and polls and collect responses

Microsoft Forms is a tool for creating surveys, quizzes, and polls that can be shared with anyone, with results automatically collected and analyzed.

Question 19: Which Microsoft 365 plan tier is required to access Microsoft Defender for Office 365 Plan 2 features like Attack Simulator?

Microsoft 365 F3
Microsoft 365 Business Basic
Microsoft 365 E5 or Defender for Office 365 Plan 2 add-on (Correct answer)
Microsoft 365 Business Standard

Correct answer: Microsoft 365 E5 or Defender for Office 365 Plan 2 add-on

Advanced Defender for Office 365 Plan 2 features including Attack Simulator require Microsoft 365 E5 or purchasing it as an add-on.

Question 20: How does Microsoft define 'severity level A' in its support system?

A critical issue causing complete business impact with no workaround (Correct answer)
A moderate issue affecting some users
A minor issue with minimal business impact
An issue that can wait for the next business day

Correct answer: A critical issue causing complete business impact with no workaround

Severity A (Critical) indicates a complete loss of a mission-critical service with no workaround available, requiring immediate attention.

Question 21: Which tool allows collaboration in real-time within Microsoft 365?

Access
Notepad
Teams (Correct answer)
Paint

Correct answer: Teams

Microsoft Teams is specifically designed as a hub for teamwork, enabling real-time collaboration through chat, video conferencing, and shared file editing. Its integrated features allow multiple users to work on documents simultaneously, communicate instantly, and conduct virtual meetings. This makes it the primary tool for dynamic, real-time interaction within Microsoft 365.

Question 22: Which of the following has access to business intelligence (BI) features?

All the Above (Correct answer)
Microsoft Excel
Power BI
SharePoint Online

Correct answer: All the Above

Business Intelligence (BI) features are available across multiple Microsoft products. Power BI is a dedicated, robust BI service for data visualization and analysis. SharePoint Online can host dashboards and reports, and integrate with other BI tools. Microsoft Excel, with its advanced functions, pivot tables, and Power Query/Pivot capabilities, also serves as a powerful tool for data analysis and basic BI.

Question 23: Which regulatory requirement is UNIVERSAL across all Microsoft 365 Fundamentals Certification practice settings?

Limiting services to local jurisdictions
Using specific proprietary software
Working exclusively during business hours
Maintaining current certification and continuing education (Correct answer)

Correct answer: Maintaining current certification and continuing education

Maintaining current certification and continuing education is a universal regulatory requirement.

Question 24: What distinguishes Microsoft Defender for Endpoint from Microsoft Defender for Office 365?

Defender for Endpoint protects email and collaboration tools; Defender for Office 365 protects devices
Defender for Endpoint is a legacy product replaced by Defender for Office 365
Both products provide identical protection but for different Microsoft 365 licensing tiers
Defender for Endpoint protects Windows/macOS/mobile devices; Defender for Office 365 protects email and collaboration services (Correct answer)

Correct answer: Defender for Endpoint protects Windows/macOS/mobile devices; Defender for Office 365 protects email and collaboration services

Defender for Endpoint focuses on endpoint device security (EDR), while Defender for Office 365 focuses on email, Teams, SharePoint, and OneDrive protection.

Question 25: Which score in Microsoft 365 measures how effectively an organization uses collaboration and communication features, covering both people and technology experiences?

Secure Score
Productivity Score (Correct answer)
Adoption Score
Compliance Score

Correct answer: Productivity Score

Microsoft 365 Productivity Score evaluates how effectively employees use Microsoft 365, organized into people experiences (e.g., collaboration) and technology experiences (e.g., endpoint health).

Question 26: What is the function of Microsoft Planner in Microsoft 365?

Providing task management and project tracking for teams (Correct answer)
Managing enterprise-wide IT policies
Hosting virtual meetings and webinars
Storing and managing employee HR records

Correct answer: Providing task management and project tracking for teams

Microsoft Planner is a lightweight project management tool that lets teams create plans, organize tasks, assign work, and track progress with visual boards.

Question 27: What tool in the Microsoft 365 admin center provides insights into how employees use Microsoft 365 services?

Microsoft Compliance Manager
Azure Monitor
Microsoft Secure Score
Microsoft 365 Usage Reports (Correct answer)

Correct answer: Microsoft 365 Usage Reports

Microsoft 365 Usage Reports in the admin center give administrators data on how employees are adopting and using Microsoft 365 services.

Question 28: Which Microsoft 365 tool helps organizations understand how employees are using productivity tools and identifies opportunities to improve collaboration?

Microsoft Adoption Score (Correct answer)
Microsoft Secure Score
Microsoft Compliance Manager
Microsoft Endpoint Analytics

Correct answer: Microsoft Adoption Score

Microsoft Adoption Score measures how people use Microsoft 365 apps and provides insights and recommendations to improve employee productivity and collaboration.

Question 29: When a company subscribes to Microsoft 365, they are using which type of cloud service?

Function as a Service (FaaS)
Platform as a Service (PaaS)
Infrastructure as a Service (IaaS)
Software as a Service (SaaS) (Correct answer)

Correct answer: Software as a Service (SaaS)

Software as a Service (SaaS) is a model where software is licensed on a subscription basis and is centrally hosted. Microsoft 365 is a prime example, providing ready-to-use applications like Outlook, Word, and Teams directly to the end-user over the internet. The user does not manage the underlying platform or infrastructure.

Question 30: Which Microsoft 365 security feature provides a simulated phishing attack capability so administrators can train employees?

Azure AD Privileged Identity Management
Attack Simulation Training in Microsoft Defender for Office 365 (Correct answer)
Microsoft Defender for Endpoint
Microsoft Purview Insider Risk Management

Correct answer: Attack Simulation Training in Microsoft Defender for Office 365

Attack Simulation Training lets administrators send simulated phishing emails to employees to measure susceptibility and deliver targeted security training.

Question 31: What is the primary benefit of Microsoft 365's subscription-based licensing model compared to traditional perpetual software licenses?

Unlimited devices per license with no restrictions
No internet connection required to use software
One-time purchase cost with lifetime access
Predictable monthly or annual costs with continuous updates (Correct answer)

Correct answer: Predictable monthly or annual costs with continuous updates

Subscription licensing converts capital expenditure to operational expenditure with predictable costs and ensures users always have the latest features.

Question 32: What does the Microsoft 365 'AutoSave' feature do?

Creates daily backups of your hard drive
Exports documents as PDFs automatically
Continuously saves changes to cloud-stored Office files in real time (Correct answer)
Saves files to a USB drive automatically

Correct answer: Continuously saves changes to cloud-stored Office files in real time

AutoSave continuously and automatically saves changes to Office documents stored in OneDrive or SharePoint in real time.

Question 33: Which Microsoft 365 feature allows organizations to compare their Productivity Score against similar-sized organizations using Microsoft 365?

Microsoft Secure Score benchmarking
Productivity Score peer benchmarking (Correct answer)
Microsoft Compliance Manager baseline comparison
Microsoft 365 Network Assessment comparison tool

Correct answer: Productivity Score peer benchmarking

Microsoft 365 Productivity Score includes peer benchmarking, which lets organizations see how their score compares to similarly sized organizations across industries that also use Microsoft 365.

Question 34: What is the function of Microsoft FastTrack in the context of Microsoft 365 deployments?

A performance optimization tool for speeding up Microsoft 365 applications
A free deployment assistance service provided by Microsoft for eligible customers (Correct answer)
A migration tool for moving data from Google Workspace to Microsoft 365
A premium support tier for enterprise Microsoft 365 customers

Correct answer: A free deployment assistance service provided by Microsoft for eligible customers

Microsoft FastTrack is a free customer success service that provides guidance, best practices, and resources to help organizations deploy and adopt Microsoft 365.

Question 35: Which statement accurately describes the shared responsibility model in Microsoft 365?

The customer is responsible for all infrastructure and application security
Security responsibility is split equally 50/50 between Microsoft and the customer
Microsoft is responsible for all security including user data and identities
Microsoft manages infrastructure security while customers manage identity, data, and devices (Correct answer)

Correct answer: Microsoft manages infrastructure security while customers manage identity, data, and devices

In the shared responsibility model, Microsoft secures the cloud infrastructure while customers retain responsibility for identities, data access, and endpoint security.

Question 36: What is the Microsoft FastTrack benefit primarily designed to help with?

Assisting with deployment and adoption of Microsoft 365 services at no extra cost (Correct answer)
Delivering custom software development services
Offering discounted licensing for large enterprises
Providing 24/7 emergency support

Correct answer: Assisting with deployment and adoption of Microsoft 365 services at no extra cost

FastTrack is a free Microsoft benefit for eligible subscriptions that provides guidance and resources to help deploy and adopt Microsoft 365 services.

Question 37: Under which compliance framework does Microsoft 365 Government (GCC High) primarily operate to serve US federal agencies?

FedRAMP High (Correct answer)
SOC 2 Type II
ISO 27001
PCI DSS

Correct answer: FedRAMP High

FedRAMP High authorization is required for cloud services handling US government data at the high impact level, which Microsoft 365 GCC High maintains.

Question 38: An administrator needs to enforce that all mobile devices accessing company email meet minimum security requirements. Which Microsoft 365 solution provides this capability?

Microsoft Forms
Microsoft Viva
Microsoft Intune (Correct answer)
Microsoft Teams

Correct answer: Microsoft Intune

Microsoft Intune provides mobile device management (MDM) and mobile application management (MAM) to enforce compliance policies on devices.

Question 39: A financial services firm needs to automatically discover, classify, and protect sensitive information, such as credit card numbers and financial reports, wherever it resides. They want to apply sensitivity labels to documents and emails to enforce protection policies like encryption and access restrictions. Which Microsoft 365 solution provides these information protection and data governance capabilities?

Microsoft Defender for Identity
Microsoft Sentinel
Microsoft Purview Information Protection (Correct answer)
Microsoft Entra Conditional Access

Correct answer: Microsoft Purview Information Protection

Microsoft Purview Information Protection (formerly Microsoft Information Protection) helps you discover, classify, and protect sensitive information wherever it lives or travels. It uses capabilities like sensitivity labels to apply protection actions, including encryption and access restrictions.

Question 40: What is Power Virtual Agents used for?

Running automated IT scripts on servers
Building AI-powered chatbots without writing code (Correct answer)
Monitoring network performance
Creating virtual desktop environments

Correct answer: Building AI-powered chatbots without writing code

Power Virtual Agents allows organizations to build intelligent chatbots using a guided, no-code graphical interface, without needing data scientists or developers.

Microsoft 365 Fundamentals (MS-900) Exam

The MS-900 exam certifies foundational knowledge of cloud services and the Microsoft 365 cloud model, including core Microsoft 365 components and services.

Questions

45 min

Time Limit

70%

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