MS-900 MS-900 Microsoft 365 Support & Service Health

Question 1

Where can Microsoft 365 administrators monitor the real-time status of all Microsoft 365 services?

Accepted Answer

Microsoft 365 Service Health dashboard in the admin center

Answer

The Service Health dashboard in the Microsoft 365 admin center shows real-time status of all services and details of any active incidents.

Question 2

What uptime percentage does Microsoft's SLA guarantee for Microsoft 365?

Accepted Answer

99.9%

Answer

Microsoft backs Microsoft 365 services with a financially-backed SLA guaranteeing 99.9% uptime availability.

Question 3

What type of technical support is included with all Microsoft 365 business and enterprise subscriptions?

Accepted Answer

24/7 phone and web support for critical issues

Answer

All paid Microsoft 365 business and enterprise plans include around-the-clock technical support via phone and web for critical severity issues.

Question 4

What is a service advisory in Microsoft 365 Service Health?

Accepted Answer

A notification about non-critical events that may affect some users' experience

Answer

Service advisories alert admins to non-critical events—like degraded performance—that may impact some users but do not constitute a full outage.

Question 5

What is a Service Level Agreement (SLA) in the context of Microsoft 365?

Accepted Answer

Microsoft's guarantee of service availability and performance standards

Answer

An SLA is Microsoft's contractual commitment specifying the minimum service availability and the remedies offered if that level is not met.

MS-900 Practice Test