MS-900 MS-900 Microsoft 365 Support & Service Health 1 — Questions and Answers
Question 1: Where can Microsoft 365 administrators monitor the real-time status of all Microsoft 365 services?
- Microsoft Store dashboard
- Microsoft 365 Service Health dashboard in the admin center (Correct answer)
- Windows Update settings
- Microsoft's public Twitter account
Correct answer: Microsoft 365 Service Health dashboard in the admin center
The Service Health dashboard in the Microsoft 365 admin center shows real-time status of all services and details of any active incidents.
Question 2: What uptime percentage does Microsoft's SLA guarantee for Microsoft 365?
- 95%
- 98%
- 99.9% (Correct answer)
- 100%
Correct answer: 99.9%
Microsoft backs Microsoft 365 services with a financially-backed SLA guaranteeing 99.9% uptime availability.
Question 3: What type of technical support is included with all Microsoft 365 business and enterprise subscriptions?
- On-site support only during business hours
- 24/7 phone and web support for critical issues (Correct answer)
- Email support only with 48-hour response times
- Community forum access only
Correct answer: 24/7 phone and web support for critical issues
All paid Microsoft 365 business and enterprise plans include around-the-clock technical support via phone and web for critical severity issues.
Question 4: What is a service advisory in Microsoft 365 Service Health?
- A notice of a complete service outage
- A notification about non-critical events that may affect some users' experience (Correct answer)
- A new feature announcement
- A billing warning
Correct answer: A notification about non-critical events that may affect some users' experience
Service advisories alert admins to non-critical events—like degraded performance—that may impact some users but do not constitute a full outage.
Question 5: What is a Service Level Agreement (SLA) in the context of Microsoft 365?
- A user training contract
- Microsoft's guarantee of service availability and performance standards (Correct answer)
- A data migration checklist
- A security audit document
Correct answer: Microsoft's guarantee of service availability and performance standards
An SLA is Microsoft's contractual commitment specifying the minimum service availability and the remedies offered if that level is not met.
Question 6: Where in the Microsoft 365 admin center would an administrator submit a support request to Microsoft?
- Users section
- Billing section
- Support section (Correct answer)
- Reports section
Correct answer: Support section
The Support section of the Microsoft 365 admin center is where administrators create, submit, and track support service requests with Microsoft.
MS-900 MS-900 Microsoft 365 Support & Service Health 1
Where can Microsoft 365 administrators monitor the real-time status of all Microsoft 365 services?