MS-740 Troubleshooting Microsoft Teams (MS-740) Certification Sample 5 — Questions and Answers
Question 1: A Teams administrator notices that the Call Quality Dashboard (CQD) shows poor audio quality metrics for a specific office building but not others. What should be investigated?
- Whether users in that building have the latest Teams client
- Network infrastructure at that location, including Wi-Fi access points, switches, and local bandwidth (Correct answer)
- Whether users in the building have Phone System licenses
- Whether the Teams tenant has enough meeting licenses
Correct answer: Network infrastructure at that location, including Wi-Fi access points, switches, and local bandwidth
Location-specific call quality issues in CQD indicate a network infrastructure problem at that site, such as insufficient bandwidth, poor Wi-Fi signal, or misconfigured QoS policies.
Question 2: A user is set up with Teams Phone but reports that voicemail messages are not being delivered to their email. What should be checked first?
- Whether the user's Exchange Online mailbox is enabled and accessible (Correct answer)
- Whether the user's Teams client is updated
- Whether the user has a Calling Plan license
- Whether the auto-attendant is configured correctly
Correct answer: Whether the user's Exchange Online mailbox is enabled and accessible
Teams voicemail is delivered via Exchange Online; if the user's mailbox is disabled, full, or inaccessible, voicemail messages will not be received.
Question 3: A Microsoft Teams user reports that their search results within Teams are incomplete and missing recent messages. What is the most likely explanation?
- The user's Teams cache needs to be cleared
- The Microsoft Search index for the tenant is being rebuilt or has not yet indexed recent content (Correct answer)
- The user does not have permissions to search in those channels
- The Teams client has a known search limitation of 30 days
Correct answer: The Microsoft Search index for the tenant is being rebuilt or has not yet indexed recent content
Teams search relies on the Microsoft Search index; delays in indexing new content can cause recent messages to not appear in search results.
Question 4: After enabling Information Barriers in a Microsoft 365 tenant, users report they can no longer collaborate with certain colleagues in Teams. What is causing this behavior?
- The colleagues have been assigned Guest licenses by mistake
- Information Barrier policies are preventing communication between the defined segments (Correct answer)
- Teams federation settings have been disabled automatically
- The colleagues are in a different Azure AD tenant
Correct answer: Information Barrier policies are preventing communication between the defined segments
Information Barriers define segments and policies that block or allow communication; when enabled, they enforce compliance restrictions that can prevent users from chatting or collaborating across segments.
Question 5: A Teams dial-in conference number is not working for a scheduled meeting. Participants receive a 'conference not found' message. What should be verified?
- Whether the meeting organizer has an Audio Conferencing license assigned (Correct answer)
- Whether the meeting room is booked in Outlook
- Whether participants have the Teams app installed
- Whether the meeting was created from Teams mobile
Correct answer: Whether the meeting organizer has an Audio Conferencing license assigned
Dial-in conferencing requires the meeting organizer to have an Audio Conferencing license; without it, no dial-in number is provisioned and participants receive a conference not found error.
Question 6: A Teams administrator needs to prevent users from sending GIFs and memes in chat for compliance reasons. Which policy should be modified?
- Meeting policy - Content sharing
- Messaging policy - Giphy, memes, and stickers settings (Correct answer)
- App permission policy - Block entertainment apps
- Calling policy - Prevent chat during calls
Correct answer: Messaging policy - Giphy, memes, and stickers settings
The Teams messaging policy includes specific controls for Giphy, memes, and stickers that can be disabled to prevent users from sending this type of content in chats.
Question 7: A user who is a team owner is unable to delete a Teams channel. The option to delete is grayed out. What is the most likely reason?
- Only Teams administrators can delete channels
- The channel is the default General channel, which cannot be deleted (Correct answer)
- The channel has active meetings scheduled
- The channel has more than 100 members
Correct answer: The channel is the default General channel, which cannot be deleted
The General channel is a mandatory default channel in every Microsoft Team and cannot be deleted by team owners or administrators.
MS-740 Troubleshooting Microsoft Teams (MS-740) Certification Sample 5
A Teams administrator notices that the Call Quality Dashboard (CQD) shows poor audio quality metrics for a specific office building but not others.
What should be investigated?