Troubleshooting Microsoft Teams (MS-740) Certification Sample Flashcards

A Teams administrator notices that the Call Quality Dashboard (CQD) shows poor audio quality metrics for a specific office building but not others. What should be investigated?

Answer: Network infrastructure at that location, including Wi-Fi access points, switches, and local bandwidth

Location-specific call quality issues in CQD indicate a network infrastructure problem at that site, such as insufficient bandwidth, poor Wi-Fi signal, or misconfigured QoS policies.

A user is set up with Teams Phone but reports that voicemail messages are not being delivered to their email. What should be checked first?

Answer: Whether the user's Exchange Online mailbox is enabled and accessible

Teams voicemail is delivered via Exchange Online; if the user's mailbox is disabled, full, or inaccessible, voicemail messages will not be received.

A Microsoft Teams user reports that their search results within Teams are incomplete and missing recent messages. What is the most likely explanation?

Answer: The Microsoft Search index for the tenant is being rebuilt or has not yet indexed recent content

Teams search relies on the Microsoft Search index; delays in indexing new content can cause recent messages to not appear in search results.

After enabling Information Barriers in a Microsoft 365 tenant, users report they can no longer collaborate with certain colleagues in Teams. What is causing this behavior?

Answer: Information Barrier policies are preventing communication between the defined segments

Information Barriers define segments and policies that block or allow communication; when enabled, they enforce compliance restrictions that can prevent users from chatting or collaborating across segments.

A Teams dial-in conference number is not working for a scheduled meeting. Participants receive a 'conference not found' message. What should be verified?

Answer: Whether the meeting organizer has an Audio Conferencing license assigned

Dial-in conferencing requires the meeting organizer to have an Audio Conferencing license; without it, no dial-in number is provisioned and participants receive a conference not found error.

A Teams administrator needs to prevent users from sending GIFs and memes in chat for compliance reasons. Which policy should be modified?

Answer: Messaging policy - Giphy, memes, and stickers settings

The Teams messaging policy includes specific controls for Giphy, memes, and stickers that can be disabled to prevent users from sending this type of content in chats.

A user who is a team owner is unable to delete a Teams channel. The option to delete is grayed out. What is the most likely reason?

Answer: The channel is the default General channel, which cannot be deleted

The General channel is a mandatory default channel in every Microsoft Team and cannot be deleted by team owners or administrators.