MS-740 Troubleshooting Microsoft Teams (MS-740) Certification Sample 3 — Questions and Answers
Question 1: A Teams live event is scheduled but attendees report they cannot access the event link. The organizer confirms the event is published. What should be investigated first?
- Whether attendees have Teams installed on their devices
- The live events policy assigned to the organizer in Teams Admin Center (Correct answer)
- The network bandwidth available to attendees
- Whether attendees are on the same tenant
Correct answer: The live events policy assigned to the organizer in Teams Admin Center
Live events require the organizer to have a live events policy that permits scheduling and hosting live events; without it, events may not be accessible.
Question 2: A user cannot find the Calls tab in the Teams desktop client. The user has a Microsoft 365 E3 license. What is the most likely reason?
- The user needs to update their Teams client
- The user is not assigned a Teams Phone (calling) add-on license or calling plan (Correct answer)
- The Calls tab is only available in Teams mobile
- The user's IT admin has hidden the Calls tab via app setup policy
Correct answer: The user is not assigned a Teams Phone (calling) add-on license or calling plan
The Calls tab in Teams requires a Teams Phone System license and an associated calling plan or Direct Routing; E3 alone does not include calling capabilities.
Question 3: After a Teams update, users in a specific department report that their custom app tabs have disappeared from channels. What is the most appropriate troubleshooting step?
- Reinstall the Teams client for all affected users
- Check the Teams app permission policies assigned to the department group (Correct answer)
- Reset all channel settings to default
- Remove and re-add all users from the team
Correct answer: Check the Teams app permission policies assigned to the department group
App permission policies control which apps (including custom tabs) are available to users; a policy change or update can cause previously visible tabs to disappear.
Question 4: A Teams administrator needs to identify why calls are dropping after approximately 5 minutes for remote workers. Which tool provides call quality analytics at the individual call level?
- Microsoft 365 Admin Center > Service Health
- Call Analytics in Teams Admin Center (Correct answer)
- Teams Usage Report in Microsoft 365 admin center
- Azure AD Sign-in logs
Correct answer: Call Analytics in Teams Admin Center
Call Analytics in Teams Admin Center provides detailed per-call and per-user diagnostics including packet loss, jitter, and call duration data useful for identifying drop causes.
Question 5: A user is unable to record a Teams meeting. The record button is grayed out. The user has a Microsoft 365 Business Standard license. What is the first thing to check?
- Whether the user's OneDrive storage is full
- Whether the meeting recording policy allows recording for that user (Correct answer)
- Whether the meeting organizer is external
- Whether Teams is updated to the latest version
Correct answer: Whether the meeting recording policy allows recording for that user
Meeting recording is controlled by the meeting recording policy (AllowCloudRecording setting); if disabled for the user, the record button will be unavailable.
Question 6: Multiple users report receiving duplicate notifications for the same Teams message. Which area should an administrator investigate to resolve this issue?
- Users have Teams installed on multiple devices with separate notification settings (Correct answer)
- The Teams messaging policy has notifications duplicated
- SharePoint notification settings are conflicting with Teams
- Microsoft 365 Groups email settings are forwarding messages
Correct answer: Users have Teams installed on multiple devices with separate notification settings
Duplicate notifications commonly occur when Teams is active on multiple devices (desktop, mobile, browser) each delivering its own notification for the same event.
Question 7: A Teams tenant admin wants to prevent users from downloading meeting recordings. Which policy setting achieves this?
- Set AllowCloudRecording to False in the meeting policy
- Configure SharePoint external sharing to 'Disabled'
- Disable download permissions on the OneDrive/SharePoint site where recordings are stored (Correct answer)
- Set AllowTranscription to False in the meeting policy
Correct answer: Disable download permissions on the OneDrive/SharePoint site where recordings are stored
Teams meeting recordings are stored in OneDrive or SharePoint; restricting download permissions on those storage locations prevents users from downloading the recording files.
MS-740 Troubleshooting Microsoft Teams (MS-740) Certification Sample 3
A Teams live event is scheduled but attendees report they cannot access the event link.
The organizer confirms the event is published.
What should be investigated first?