Troubleshooting Microsoft Teams (MS-740) Certification Sample Flashcards

A Teams live event is scheduled but attendees report they cannot access the event link. The organizer confirms the event is published. What should be investigated first?

Answer: The live events policy assigned to the organizer in Teams Admin Center

Live events require the organizer to have a live events policy that permits scheduling and hosting live events; without it, events may not be accessible.

A user cannot find the Calls tab in the Teams desktop client. The user has a Microsoft 365 E3 license. What is the most likely reason?

Answer: The user is not assigned a Teams Phone (calling) add-on license or calling plan

The Calls tab in Teams requires a Teams Phone System license and an associated calling plan or Direct Routing; E3 alone does not include calling capabilities.

After a Teams update, users in a specific department report that their custom app tabs have disappeared from channels. What is the most appropriate troubleshooting step?

Answer: Check the Teams app permission policies assigned to the department group

App permission policies control which apps (including custom tabs) are available to users; a policy change or update can cause previously visible tabs to disappear.

A Teams administrator needs to identify why calls are dropping after approximately 5 minutes for remote workers. Which tool provides call quality analytics at the individual call level?

Answer: Call Analytics in Teams Admin Center

Call Analytics in Teams Admin Center provides detailed per-call and per-user diagnostics including packet loss, jitter, and call duration data useful for identifying drop causes.

A user is unable to record a Teams meeting. The record button is grayed out. The user has a Microsoft 365 Business Standard license. What is the first thing to check?

Answer: Whether the meeting recording policy allows recording for that user

Meeting recording is controlled by the meeting recording policy (AllowCloudRecording setting); if disabled for the user, the record button will be unavailable.

Multiple users report receiving duplicate notifications for the same Teams message. Which area should an administrator investigate to resolve this issue?

Answer: Users have Teams installed on multiple devices with separate notification settings

Duplicate notifications commonly occur when Teams is active on multiple devices (desktop, mobile, browser) each delivering its own notification for the same event.

A Teams tenant admin wants to prevent users from downloading meeting recordings. Which policy setting achieves this?

Answer: Disable download permissions on the OneDrive/SharePoint site where recordings are stored

Teams meeting recordings are stored in OneDrive or SharePoint; restricting download permissions on those storage locations prevents users from downloading the recording files.