Entry Certificate in Business Analysis Elicitation Techniques 3

Question 1

Which elicitation technique is MOST useful for understanding the sequence of steps a user takes to accomplish a specific goal?

Accepted Answer

Task/Workflow analysis

Answer

Task and workflow analysis maps the steps, decisions, and interactions involved in completing a specific business process.

Question 2

Collaborative games as an elicitation technique are BEST used to:

Accepted Answer

Encourage creative thinking and engagement among stakeholders

Answer

Collaborative games use structured play to stimulate creative problem-solving and foster stakeholder engagement in requirements discovery.

Question 3

When planning elicitation activities, a business analyst should FIRST:

Accepted Answer

Identify the stakeholders who hold the needed information

Answer

Identifying the right stakeholders ensures the elicitation activities target people who actually possess the required knowledge.

Question 4

What does 'elicitation preparation' include?

Accepted Answer

Scheduling sessions, preparing questions, and securing materials

Answer

Preparation ensures the elicitation event is organized, focused, and likely to yield the needed information efficiently.

Question 5

A business analyst notices significant body language and process deviations not captured in any documentation. Which technique most directly reveals this information?

Accepted Answer

Observation

Answer

Direct observation captures informal practices and non-verbal cues that stakeholders often cannot or do not articulate in interviews.

Entry Certificate in Business Analysis Practice Test

Entry Certificate in Business Analysis Practice Test

Entry Certificate in Business Analysis Elicitation Techniques 3