Entry Certificate in Business Analysis Elicitation Techniques

Question 1

Which elicitation technique involves observing stakeholders in their natural work environment to understand current processes?

Accepted Answer

Observation

Answer

Interview

Answer

Survey

Answer

Focus Group

Question 2

A business analyst wants to gather input from a large, geographically dispersed group of stakeholders simultaneously. Which elicitation technique is most appropriate?

Accepted Answer

Survey/Questionnaire

Answer

Workshop

Answer

Interview

Answer

Prototyping

Question 3

Which type of interview allows the interviewee to expand on topics freely, uncovering unexpected insights?

Accepted Answer

Unstructured interview

Answer

Structured interview

Answer

Closed-ended interview

Answer

Formal interview

Question 4

A facilitated workshop brings together stakeholders to elicit requirements. What is the PRIMARY advantage of this approach over individual interviews?

Accepted Answer

Consensus building and immediate conflict resolution

Answer

Lower cost

Answer

Less preparation time

Answer

More detailed individual responses

Question 5

Which elicitation technique uses a working model of a system to gather stakeholder feedback before full development?

Accepted Answer

Prototyping

Answer

Document Analysis

Answer

Benchmarking

Answer

Interface Analysis

Question 6

When a business analyst reviews existing documentation such as process manuals and system specs to understand the current state, this technique is called:

Accepted Answer

Document Analysis

Answer

Benchmarking

Answer

Root Cause Analysis

Answer

Brainstorming