Entry Certificate in Business Analysis Elicitation Techniques 1 — Questions and Answers
Question 1: Which elicitation technique involves observing stakeholders in their natural work environment to understand current processes?
- Observation (Correct answer)
- Interview
- Survey
- Focus Group
Correct answer: Observation
Observation allows the business analyst to witness actual work being performed, revealing tacit knowledge that stakeholders may not think to mention.
Question 2: A business analyst wants to gather input from a large, geographically dispersed group of stakeholders simultaneously. Which elicitation technique is most appropriate?
- Survey/Questionnaire (Correct answer)
- Workshop
- Interview
- Prototyping
Correct answer: Survey/Questionnaire
Surveys and questionnaires are ideal for collecting standardized data from large or distributed groups quickly and cost-effectively.
Question 3: Which type of interview allows the interviewee to expand on topics freely, uncovering unexpected insights?
- Unstructured interview (Correct answer)
- Structured interview
- Closed-ended interview
- Formal interview
Correct answer: Unstructured interview
Unstructured interviews use open-ended questions and allow conversation to flow naturally, making them ideal for early discovery phases.
Question 4: A facilitated workshop brings together stakeholders to elicit requirements. What is the PRIMARY advantage of this approach over individual interviews?
- Consensus building and immediate conflict resolution (Correct answer)
- Lower cost
- Less preparation time
- More detailed individual responses
Correct answer: Consensus building and immediate conflict resolution
Workshops allow diverse stakeholders to negotiate differences and reach consensus in real time, which individual interviews cannot achieve.
Question 5: Which elicitation technique uses a working model of a system to gather stakeholder feedback before full development?
- Prototyping (Correct answer)
- Document Analysis
- Benchmarking
- Interface Analysis
Correct answer: Prototyping
Prototyping creates a tangible representation of the solution so stakeholders can react to something concrete rather than abstract descriptions.
Question 6: When a business analyst reviews existing documentation such as process manuals and system specs to understand the current state, this technique is called:
- Document Analysis (Correct answer)
- Benchmarking
- Root Cause Analysis
- Brainstorming
Correct answer: Document Analysis
Document analysis involves reviewing existing artifacts to extract relevant information about the current business environment.
Entry Certificate in Business Analysis Elicitation Techniques 1
Which elicitation technique involves observing stakeholders in their natural work environment to understand current processes?