Entry Certificate in Business Analysis Stakeholder Engagement and Communication

Question 1

A stakeholder register PRIMARILY serves to:

Accepted Answer

Identify stakeholders and document their roles, interests, and influence

Answer

Track project task assignments

Answer

Record meeting minutes

Answer

Log requirement approval dates

Question 2

Which stakeholder analysis technique plots stakeholders based on their power and interest to determine engagement strategies?

Accepted Answer

Power/Interest grid

Answer

SWOT analysis

Answer

Decision tree

Answer

Fishbone diagram

Question 3

A business analyst should involve a stakeholder with HIGH power but LOW interest by:

Accepted Answer

Keeping them satisfied with high-level updates without overwhelming detail

Answer

Engaging them in detailed daily reviews

Answer

Ignoring them since their interest is low

Answer

Assigning them as the project sponsor

Question 4

Which communication technique is MOST appropriate for conveying complex, multi-faceted requirements to a technical development team?

Accepted Answer

Structured walkthrough with detailed models and diagrams

Answer

High-level executive summary

Answer

Email newsletter

Answer

Social media post

Question 5

What is the purpose of a RACI matrix in business analysis?

Accepted Answer

To clarify roles and responsibilities for tasks and decisions

Answer

To document functional requirements

Answer

To prioritize project risks

Answer

To plan elicitation activities

Question 6

A stakeholder who opposes a proposed change is BEST described as a:

Accepted Answer

Resistant stakeholder

Answer

Champion stakeholder

Answer

Neutral stakeholder

Answer

Sponsor stakeholder