Entry Certificate in Business Analysis Stakeholder Engagement and Communication 1 — Questions and Answers
Question 1: A stakeholder register PRIMARILY serves to:
- Identify stakeholders and document their roles, interests, and influence (Correct answer)
- Track project task assignments
- Record meeting minutes
- Log requirement approval dates
Correct answer: Identify stakeholders and document their roles, interests, and influence
The stakeholder register is the central reference for understanding who is involved, what they care about, and how they can affect the project.
Question 2: Which stakeholder analysis technique plots stakeholders based on their power and interest to determine engagement strategies?
- Power/Interest grid (Correct answer)
- SWOT analysis
- Decision tree
- Fishbone diagram
Correct answer: Power/Interest grid
The Power/Interest grid helps business analysts prioritize stakeholder management by categorizing stakeholders into four quadrants requiring different engagement levels.
Question 3: A business analyst should involve a stakeholder with HIGH power but LOW interest by:
- Keeping them satisfied with high-level updates without overwhelming detail (Correct answer)
- Engaging them in detailed daily reviews
- Ignoring them since their interest is low
- Assigning them as the project sponsor
Correct answer: Keeping them satisfied with high-level updates without overwhelming detail
High-power, low-interest stakeholders should be kept satisfied but not over-engaged, as excessive involvement wastes their time and can create friction.
Question 4: Which communication technique is MOST appropriate for conveying complex, multi-faceted requirements to a technical development team?
- Structured walkthrough with detailed models and diagrams (Correct answer)
- High-level executive summary
- Email newsletter
- Social media post
Correct answer: Structured walkthrough with detailed models and diagrams
Structured walkthroughs allow the BA to present detailed requirements interactively, answer questions, and confirm understanding in real time.
Question 5: What is the purpose of a RACI matrix in business analysis?
- To clarify roles and responsibilities for tasks and decisions (Correct answer)
- To document functional requirements
- To prioritize project risks
- To plan elicitation activities
Correct answer: To clarify roles and responsibilities for tasks and decisions
A RACI matrix identifies who is Responsible, Accountable, Consulted, and Informed for each activity, reducing confusion about ownership.
Question 6: A stakeholder who opposes a proposed change is BEST described as a:
- Resistant stakeholder (Correct answer)
- Champion stakeholder
- Neutral stakeholder
- Sponsor stakeholder
Correct answer: Resistant stakeholder
Resistant stakeholders may have concerns or conflicting interests that the business analyst must address through targeted communication and engagement strategies.
Entry Certificate in Business Analysis Stakeholder Engagement and Communication 1
A stakeholder register PRIMARILY serves to: