Entry Certificate in Business Analysis Elicitation Techniques 2

Question 1

A focus group is BEST used when a business analyst needs to:

Accepted Answer

Understand attitudes and perceptions from a representative user group

Answer

Focus groups are designed to capture opinions, attitudes, and perceptions from a carefully selected group of participants.

Question 2

Which elicitation technique compares an organization's processes or products against industry best practices or competitors?

Accepted Answer

Benchmarking

Answer

Benchmarking identifies performance gaps by comparing current practices to recognized standards or leading competitors.

Question 3

During brainstorming sessions, the business analyst should ensure that:

Accepted Answer

All ideas are captured without judgment during the generation phase

Answer

Deferring judgment during idea generation prevents self-censorship and encourages creative thinking from all participants.

Question 4

What is the purpose of interface analysis as an elicitation technique?

Accepted Answer

To identify and define interactions between a solution and external systems or users

Answer

Interface analysis examines the boundaries between systems, people, and processes to ensure integration points are fully understood.

Question 5

Which elicitation output documents the topics covered, participants involved, and information gathered during an elicitation event?

Accepted Answer

Elicitation notes

Answer

Elicitation notes capture raw information from sessions and serve as the basis for further analysis and requirements documentation.

Entry Certificate in Business Analysis Practice Test