CTB CTB - Clerical Test Battery Business Correspondence and Writing Questions and Answers 1

Question 1

Which salutation is appropriate in a formal US business letter when the recipient's name is unknown?

Accepted Answer

Dear Sir or Madam:

Answer

"Dear Sir or Madam:" is the standard formal salutation used when the recipient's name is not known.

Question 2

What is the most commonly used formal closing in US business correspondence?

Accepted Answer

Sincerely,

Answer

"Sincerely," is the standard professional closing for formal US business letters.

Question 3

In full-block letter format, how are all lines of the letter aligned?

Accepted Answer

Left-aligned

Answer

In full-block format, every line—including the date, address, body, and closing—is flush with the left margin.

Question 4

What does 'CC' stand for in business correspondence?

Accepted Answer

Carbon Copy

Answer

CC stands for Carbon Copy and identifies additional recipients who receive a copy of the correspondence.

Question 5

Which part of a business letter contains the writer's address and the date?

Accepted Answer

Heading

Answer

The heading of a business letter includes the sender's address and the date, placed at the top of the page.

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